How to transfer or port your number into Visible


Let’s face it — memorizing a new number and updating all your contacts is about as fun as a root canal (no offense to dentists). If you want to keep your old number when you activate your awesome new service with Visible through a process called porting-in, all you need to know and more can be found here.

 

Contents

 

Pre-porting checklist

If you want to keep your current number with Visible, you can request a transfer or port-in. 
 
Ready to start the port-in process? Make sure you check these items.
  • Confirm your mobile number is eligible for transfer to Visible using the Portability Checker.
    • This tool confirms if your phone is paid off and unlocked by your previous carrier, but does not check for any restrictions or freezes from your current carrier.
  • Confirm your device is compatible for use with Visible using the Compatibility Checker.
    • The member must:
      • Enter the IMEI.
      • See the results.
        • If your device is locked, please reach out to your previous carrier to discuss having your device unlocked.
  • Keep your number active with your current carrier – your line will be closed once your number is fully transferred.
  • Make sure you’re in an area with network coverage.
Once you have confirmed your phone is unlocked and your number is portable, collect the following information to submit your port. Double check all of the following information before making the transfer; if the information is not accurate this can create delays:
  • The phone number you want to keep
  • Account number
  • PIN
  • Service ZIP code
  • Different carriers use various terms, and some require additional information – see our A-Z list of carriers for their porting requirements.

 

Note:
  • Port-in requests can take anywhere from 1 hour to 10 days depending on your previous carrier.

 

How to port-in your number

When it comes to keeping your phone number you have options with Visible. You can port-in when you activate your device so everything is ready to go at the same time. If you are not ready to port-in your number yet, you can activate your device now with a new number and port-in when you are ready.

 

Use the following to learn more about how to port-in your number with Visible:

 

Pre-Activation Port-In

How to Port in a mobile number

To port-in your number to Visible, follow these steps:

Step Action
1 Create a Visible account.
2 Select My current number.

Note:
  • Find this option within the phone number details section during Checkout.
  • You will be prompted to provide information from your previous carrier.
  • Refer to Pre-porting checklist for required information.
3 Enter your phone number.
4 Select Check number to confirm eligibility:
  • If your phone number qualifies, proceed to Step 5.
  • If your phone number lists as ineligible, get in touch with your existing service provider.
5 Enter the account’s portability details:
  • Phone number
  • Current carrier
  • Current account number
  • Port-out PIN
6 Click Check number

Note:
  • Make sure the porting account is active and unfrozen.
  • If it is not active, contact the previous carrier.
7 Confirm the entered information is correct.
8 Complete Checkout.

Note:
  • Your submitted port-in request does not start until you finish the checkout process.
  • Use the Port Tracker to check the status of your port-in.
9 Complete activation process.

Note:

How to Port in a landline number

Follow the steps below to port-in your landline number.

Step Action
1 Go to your Visible account through:
2 Click on the arrow next to the phone line.
3 Click Change Number > Transfer your old Number to Visible.
5 Enter your phone number on the Bring your phone number over screen.
6 Click on Check number.

Note:
  • Make sure the porting account is active and unfrozen.
  • If it is not, contact the previous carrier.
7 Enter the information:
  • Phone number
  • Current carrier
  • Current carrier account number
  • Port-out PIN
  • Street address
  • ZIP Code
8 Confirm the entered information is correct.
9 Click Continue.

How to Port in a phone number to an active Visible account

Already active on the Visible network and want to bring a different number? To port a mobile number to an existing active account, follow these steps:

Step Action
1 Go to your Visible account through:
2 Click on the arrow next to the phone line.
3 Select Change Number > Transfer your old number to Visible.
4 Complete One Time Passcode (OTP) authentication.
4 Enter your phone number on the Bring your phone number over screen.
5 Click Check number.

Note:
  • Make sure the porting account is active and unfrozen.
  • If it is not, please contact the previous carrier.
6 Enter the required information:
  • Phone number
  • Current carrier
  • Current carrier account number
  • Port-out PIN
  • ZIP code
7 Click Continue.
8 Confirm the entered information is correct.
9 Click Continue.

Note:
  • Visible notifies via email or in the app if any issues arise during the port-in process.
  • Keep your current service active.
  • Visible automatically handles the cancellation once the number transfers.


Note: If you port a landline number to an active Visible account, please refer to the How to Port in a landline number section on this article.

 

Check the status of your number transfer with the Visible Port Tracker.

The Port Tracker delivers live updates on where you are in the port-in process. You can see the progress of your port, any delays, and what to do next.

Check the table below to verify your Port status.

Status Definition
Submitted The system receives the transfer request and prepares to contact the old carrier.
Pending The system sends the release request to the external carrier and awaits approval.
Ready to Activate The old carrier confirms the port and the number is ready for activation.
Port issue An issue happened during the porting process. Consult the Error table to review the specific notification.

Track your Port status

Want to check the status of your port? Follow these steps to check the Port Tracker tool on your Visible account:

Step Action
1 Go to your Visible account through:
2 Navigate to My Account Dashboard.
3 Review the port-in status of your number in the Number transfer section.


Note:

  • The Refresh status button checks for updates on the current status of your port.
  • For Incorrect information and account issues: Your Visible account provides links to allow you to correct the information or resubmit the port request.
  • Check additional help for other mid-port issues

 

Port Tracker Notifications

Visible will send you a notification, an email, or let you know through our Port Tracker if more information is required.

Once the port-in process is complete:

  • Visible will send you a notification through email and Port Tracker letting you know the port is finished.
  • The account you had with your previous carrier will be terminated.

 

Cancel your port-in

There are many reasons you might change your mind about bringing a number over to Visible.

Why should you cancel a port-in

 Some reasons why you might want to cancel a port-in include:
  • If you change your mind about bringing your number over.
  • If you decide to get a new number with Visible instead.
  • If you can’t port your number due to an issue related to your current carrier.
  • If you submitted the wrong phone number in the port request and would like to port-in a different phone number.
  • If porting is taking longer than expected and you really need to have service, even if it’s going to be with a different phone number.

When should you avoid canceling a port-in

 Even if the option is available, you should avoid canceling a port when:
  • You are porting from a wireline (home phone) provider, which can take up to 10 days.
  • You receive an error and instructions for fixing the error have already been provided.
    • Example:
      • Incorrect Port Out PIN
      • Incorrect Zip Code.

 

If you need to cancel your port-in request for any of these reasons, please contact customer care for support.

  • If your port-in does not complete within 30 days, the port request cancels automatically
  • If you are unable to cancel your port-in yourself, please contact our Care Team for assistance.
  • If you would like to get Visible service with a new phone number or would like to request a port-in again:
    • Log into your account
    • Select a plan
    • Follow the check-out steps.

 

Additional Help

If questions arise about anything to do with porting, such as, time to complete, status updates, PIN problems, etc. We’ve got your back!

Port-in process has been completed

Visible will send you a notification, an email, or let you know through our Port Tracker if more information is required.

Once the port-in process is complete:

  • Visible will send you a notification through email and Port Tracker letting you know the port is finished.
  • The account you had with your previous carrier will be terminated.
Provided wrong:
  • Account number
  • PIN
  • Zip code
  • Phone number (MDN)
  • First name
  • Last name

For any incorrect information provided when requesting your number transfer, or other issues that prevent you from completing the port-in process, you will be:

  • Provided with a link that will allow you the opportunity to correct the information or resubmit the port request.
  • Given 10 tries to correct your porting information.
  • Asked to contact the Visible Care Team if necessary.
Accidentally activated Visible service with a new number

Open the Visible app, sign in, then tap Transfer your old number to Visible once activation is complete.
 

Note:
Make sure you still have service with the previous network provider that has the number you would like to transfer into Visible.
Extra Visible resources Here’s a handful of some of our most popular resources if you need them to get started:
Having Trouble?
  • The best place to reach out is your previous carrier’s customer service.
  • You can also reach out to the Visible Care Team for more help.

 

Note:

  • Visible accounts only support one line of service.
    • If you require multiple lines of service, you need multiple accounts, each require a separate email address

 

See more information on carriers with our A-Z carrier list.

 
If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.


Last Updated date: Oct 09, 2026