Hi, we’re Visible! Thank you for becoming a member - we’re excited that you joined! Your Service terms and conditions are part of this Customer Agreement (“Agreement”) and are provided by Verizon Value, Inc. (“Visible”) or one of its affiliates. Your voice, text, and data services are for use within the Visible coverage and service areas. Together, your Plan and any features you use are your “Service.” If your Plan includes (a) fixed wireless access, the Home Internet (Wireless) Terms of Service in Exhibit A also apply, or (b) Visible Fiber Home Internet provided by Verizon Online LLC, the Visible Fiber Home Internet terms in Exhibit B also apply, and are part of your “Service.” The current version of this Agreement and the terms and conditions for your Service can always be found online at visible.com. Mobile and fixed wireless services are provided by Verizon Value, Inc., and Visible Fiber Home Internet is provided by Verizon Online LLC.
By using the Service, you are agreeing to every provision of this Agreement, any applicable terms and conditions for your Service, and the terms described in the Important Information about Visible’s Plans and Broadband Internet Access Services (available at visible.com), whether or not you have read them. This Agreement also applies to your line of service and all devices on your account, as well as anyone who uses your Service.
As you read through the Agreement, you’ll see all sorts of important information about your Service, such as our ability to make changes to your Service or this Agreement, and details about how to manage any disputes if things don’t work out as planned (not to spoil the rest of the agreement, but those disputes between us must be resolved in arbitration or small claims court).
Privacy
Accepting this Agreement means that you also agree to our Privacy Policy, available at visible.com/legal/privacy, which we may update from time to time and describes the information we collect, how we use and share it, and the choices you have about how certain information is used and shared. We will notify you or ask for your permission, as appropriate, if we plan to use your information for additional purposes. It is your responsibility to let the people who use WiFi devices connected to your hotspot know that we will collect, use and share information as described in our Privacy Policy. You may have additional rights provided by privacy laws in your state. For more information go to the state section of the privacy policy. If you are a California resident, you can review our California privacy notice at visible.com/legal/privacy/#cpp.
Many services and applications offered through your device or the home internet equipment may be provided by third parties. When you access and use third-party services, including third-party services which Visible may make available as part of or in connection with your Service, you are subject to the terms of service and privacy policy issued by those third-party providers when using their services. You should review their applicable terms and privacy policy before you use, link to, or download a service or application provided by a third party. You agree that Visible may contact you about your account using email and calls - including prerecorded calls - or messages delivered by an automatic telephone dialing system to any wireless phone number, other contact number, or email address you provide to us. Visible will treat any email address you provide as a private email that is only accessible by you; you acknowledge that we may send you receipts, notices, and other documents regarding your service or account to this email address. Unless you notify us that your wireless service is based in a different time zone, calls will be made to your cellular device during permitted calling hours based upon the time zone associated with the number you provide.
Cancellation
We’ll do our best to make sure you don’t want to leave, but if something comes up and you have to go, you can cancel service for any reason at any time. We will miss you, though (and hope you come back). If your account has been activated, we will not issue any refunds for payments you have made. Additionally, if you cancel your Service, you may forfeit credits or lose access to promotions on your account.
Bring your wireless number to another carrier
If you really want to leave us, you may be able to bring your wireless phone number, or "port", to another carrier. If you port a number from us, then we'll treat it as though you asked us to cancel your Service for that number. As an FYI, you’ll need to get your port-out PIN from your Account profile in order to port your number. After the porting is completed, you won't be able to use our Service for that number, and you won't be entitled to a refund of any balance on your account. If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services. You don't have any rights to your wireless phone number, except for any right you may have to port it. Notwithstanding the above, during any Network Free Trial period, you do not have any right to port out your temporarily assigned number to another carrier.
Changes to the Agreement or Your Service
We may change prices, the cost for your plan, or any other term of your Service or this Agreement at any time, but we'll provide notice first before we do anything that would negatively impact your Service. If you don’t like the change, remember you can cancel at any time or simply not renew your Service. But, if you use your Service after the change takes effect, that means you're accepting the change. If we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change.
My Wireless Device
Your wireless device must comply with all applicable Federal Communications Commission regulations, be certified for use on the Visible network, and be compatible with your Service. We may change your wireless device's software, applications, or programming remotely, without notice. This could affect your stored data, or how you've programmed or use your wireless device. By activating your SIM (Subscriber Identity Module), you agree we own the intellectual property and software in the SIM, that we may change the software or other data in the SIM remotely and without notice, and we may utilize any capacity in the SIM for administrative, network, business, and/or commercial purposes.
Device Unlocking Policy
To protect our customers from theft and fraud, devices purchased from Visible are locked to our network for a period of time after activation. Devices are locked on the specific account associated with the device purchase. This update includes new requirements for devices purchased on or after January 20, 2026.
Devices purchased before January 20, 2026:
Your device will automatically unlock after 60 days, provided the following conditions are met:
The device has been active on your account for at least 60 days.
Your account has been paid in full for those 60 days.
The device has not been reported as lost or stolen.
There are no indications of fraud associated with the device or your account.
The device has been used in accordance with the Visible Terms of Service.
Devices purchased on or after January 20, 2026:
Your device will be unlocked upon request, provided the following conditions are met:
The device has been active on your account for at least 365 days.
Your account has been paid in full for those 365 days.
The device has not been reported as lost or stolen.
There are no indications of fraud associated with the device on your account.
The device has been used in accordance with the Visible Terms of Service.
Devices purchased through the Affirm device financing program on or after June 1, 2026:
Your device will be unlocked upon request, provided the following conditions are met:
The device has been active on your account and your account has been paid in full for at least 365 days or the device loan has been paid off in full, whichever comes first.
The device has not been reported as lost or stolen.
There are no indications of fraud associated with the device on your account.
The device has been used in accordance with the Visible Terms of Service.
Coverage and Service Availability
Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your network coverage area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage, weather and the availability of roaming networks. Please check visible.com for our estimates of what network coverage could be available at any particular address.
We may take any action to protect and maintain the integrity of the network, which could include canceling Service for a user that is abusing our network and services in a way that would negatively impact that ability for other members to enjoy our services.
If you lose Service for more than 24 hours in a row and we’re at fault, contact Customer Care within 180 days and we’ll give you a credit for the time lost. This is your only right for interrupted Service.
What is roaming?
You're "roaming" whenever your wireless device connects to a network outside your coverage area or connects to another carrier's network, which could happen even within your coverage area. Your data service may be limited or slowed when roaming.
Charges
You are responsible for paying all mandatory taxes and fees set by federal, state, and local governments that we are required to collect and remit to the government, but we’ve made it simple for you by including the taxes and fees in the all-in cost for your Service, which can be found on your payment statement or, where applicable, bill. We require a minimum payment of $5 for Service each time you are charged to ensure that your payment will cover the required taxes and fees. You may be required to pay taxes and fees for add-on services (such as third-party services you may be able to purchase through Visible) or on device purchases.
Service Charges and Payments
For most accounts, the availability of Service depends on your payment in advance of the service charge when it is due. If you fail to make payment when due, your Service will be suspended and/or canceled. By making a payment, you will have access to Service for the designated period of time. If your account is deactivated for non-payment, it will be suspended for 60 days. If payment is not made within the 60 day period, it will be canceled. When your account is canceled, we will re-assign the phone number associated with your account, and that phone number may no longer be available to you.
Some accounts, such as those that include a financed device or home internet services, allow for payment to be made after the start of the next Service cycle, which will generally be seven days or such other timeframe stated on your bill. Service for these accounts will not be suspended and/or canceled until after the payment due date stated on your bill. You are responsible for all Service days used; if you make a payment after your Service end date but before the bill due date, your Service cycle will not reset and those days used will be included within the subsequent Service cycle. If you make a payment after the bill due date, however, your Service cycle will reset and you may be required to pay for all days used before Service may be reactivated. Billing for a Plan that includes both a mobile line and home internet service begins when you submit your order, and doesn’t follow the preceding billing start policies.
Except for any explicitly billed Services, we will not provide you with bills, so you will not receive a regular bill for your payments. For any customer receiving a billed service, by accepting these terms, you agree to receive all billing statements and billing notices electronically.
You can access your account via the Visible app or on our website at visible.com. You are responsible for paying all charges for the Service provided under this Agreement, including charges made - with or without your approval - by any person you permit to have direct or indirect access to your device or home internet equipment.
If you have a payment method stored on file, you authorize Visible to credit your default payment card in the event any refunds or other billing adjustments are appropriate. If you have a backup payment method stored, you authorize us to charge that backup payment method for any outstanding amounts if the primary payment method does not work or cover the amounts due. You agree that we can contact your card issuer or card network in the event we need to obtain updated account information to process your payment. In addition, if your Plan requires a payment of an equipment non-return fee for early cancellation of your Service, as stated in your Plan’s terms, you authorize Visible to charge your payment method stored on file for such applicable fee. If you find a payment error, please contact Customer Care at least 4 days prior to your next service payment due date.
Lost or Stolen Devices
We're always here to help! It's important that you notify us right away at visible.com, so we can suspend your Service to keep someone else from using it. If your device is locked and it is reported as lost or stolen, we will take steps to ensure that the device remains locked.
Our right to limit or end Service or end this Agreement
We hope it never comes to this, but we can, without notice, limit, suspend, or end your Service or this Agreement with you for any good cause. We want to be able to help all our members get the Service they deserve, so if you behave in a way that prevents us from fairly serving all our members, we may have to take action. In other words, we won’t tolerate any lying, cheating, or shenanigans.
“Good cause” could include (but is not limited to) if you: (a) breach this agreement; (b) resell your Service or obtain devices for resale; (c) primarily use data outside the Visible coverage area on other carrier networks; (d) use your Service for any illegal purpose, including use that violates trade and economic sanctions or government regulations; (e) install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission or attempt to use our Service on an unauthorized device; (f) if we are permanently unable to provide Service to you.
We can also, without notice, limit, suspend, or end your Service or this Agreement if you, any user of your device, or anyone using your Account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations; (c) "spam," or engage in other abusive messaging or calling; (d) modify your device from its manufacturer's specifications; (e) use your Service in a way that negatively affects our network or other customers, such as by persistently using excessive amounts of data in ways that negatively impact our ability to service other members or in ways that defy normal and reasonable usage patterns; (f) abuse or game our Service or promotions for any fraudulent or improper purpose; or (g) use of our Service to provide internet connectivity for the primary purpose of crypto-mining. For example, if you use your Service in an inappropriate or unapproved way, like manipulating our Service to use it as a replacement for a home broadband service, then we may take action to limit, suspend, or end your Service. We may look at usage patterns or activity to determine if it appears that you are using your Service as a home broadband replacement, including how data services are used and if the Service is being used exclusively, or near exclusively, through the hotspot feature.
We can also temporarily limit your Service for any operational or governmental reason.
Internet Access
If you download or use applications, services or software provided by third parties (including voice applications), 911, E911, or other calling functionality may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third–party products. Visible is not responsible for any third–party information, content, applications or services you access, download or use on your device or home internet equipment. You are responsible for maintaining virus and other Internet security protections when accessing these third–party products or services. For information about our network management practices for our broadband internet access services visit www.visible.com/legal/legal-disclosures/. Please note that streaming video may be set, by default, to as low as 480p resolution (Standard Definition). Members should check the default setting for their plan in their account, and may change their video settings to a higher resolution, if available under their plan, at any time within their account settings.
DISCLAIMER OF WARRANTIES
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, your home internet equipment, or any applications you access through your wireless device or home internet equipment (including applications provided by any third-party). We do not warrant that your wireless device or home internet equipment will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network related modifications, upgrades or similar activity.
WAIVERS AND LIMITATIONS OF LIABILITY
You and Visible both agree to limit claims against each other solely to direct damages. In other words, neither of us will claim any damages that are indirect, special, consequential, incidental, treble, or punitive, regardless of the theory of liability. For example, you agree you cannot obtain any damages arising out of a Service or device failure, unauthorized access or changes to your account or device, or the use of your account or device by others to authenticate, access, or make changes to a third-party account (such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds). This limitation and waiver will apply regardless of the theory of liability. It also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. For example, you agree you cannot obtain any damages arising out of a Service or device failure, unauthorized access or changes to your account or device, or the use of your account or device by others to authenticate, access, or make changes to a third-party account (such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds). This limitation and waiver will apply regardless of the theory of liability. It also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren't responsible for problems caused by you or others - including other carriers - or by any act of God. You also agree we aren't liable for missed or deleted voicemails or other messages, or for any information (like pictures, videos, or any other stored media) that gets lost or deleted if we or one of our agents work on your device. If another wireless carrier is involved in any problem (such as when you are roaming), you also agree to any limitations of liability imposed by that other carrier.
Dispute Resolution
We hope we never have any disputes and that we can quickly resolve any issues that come up! Most customer concerns can be taken care of by contacting customer support. Just reach out and we’ll try to help.
If there is an issue that can’t be resolved by customer support, this section will lay out how you and Visible agree to handle those disputes. Please note that you must dispute charges for any Service(s) within 180 days of the date the disputed charge was incurred, and can let us know about your dispute by contacting us through our chat interface.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
(1) BINDING ARBITRATION. YOU UNDERSTAND THAT BY ENTERING INTO THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY AGAINST VISIBLE. YOU AND VISIBLE BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT AS DISCUSSED BELOW. Dispute means any dispute that in any way relates to or arises out of this Agreement. This includes, but is not limited to, any equipment, products and services you receive from us, any advertising for such products or services, or alleged personal injury or invasion of privacy relating to such products or services, and includes any disputes you have with our employees or agents. This also includes any dispute regarding the validity, enforceability, or scope of any portion of this Agreement (including the Agreement to arbitrate) unless otherwise provided in this Agreement. You can also bring any issues you may have to the attention of federal, state, or local government agencies, and if the law allows, they can seek relief against us for you. This Agreement is governed by the Federal Arbitration Act. This Agreement to arbitrate continues to apply even after you have stopped receiving services from us. While the procedures in arbitration may be different, an arbitrator can award you the same damages and relief, and must honor the same terms in this Agreement, as a court would, subject to the limits on arbitrator authority set forth below. If the law allows for an award of attorneys’ fees, an arbitrator can award them too. The same defenses are also available to both parties as would be available in court, including any applicable statute of limitations.
(2) ARBITRATION PROCEDURES. Except as specifically noted below, ANY DISPUTE WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”). Unless you and Visible agree otherwise, the arbitration will take place in the county of your billing address, and the AAA’s Consumer Arbitration Rules will apply to the arbitration. Unless otherwise provided in this Agreement, you and Visible agree that the AAA, including a process arbitrator, shall have authority to resolve disputes relating to which version of this Agreement applies. If the AAA cannot or does not administer a dispute under this Agreement, despite the parties’ compliance with the terms of this Agreement and the applicable AAA rules, you and Visible will agree to select another arbitral forum. If both parties cannot agree on an arbitral forum, a court in the county of your billing address will select an arbitral forum to decide the dispute pursuant to Section 5 of the Federal Arbitration Act. Unless otherwise provided in this Agreement, an individual arbitrator appointed to determine the merits of the dispute shall have exclusive authority to arbitrate, including but not limited to any dispute regarding the validity, enforceability, or scope of any portion of this Agreement (including the agreement to arbitrate). You can get procedures, rules, and fee information from the AAA (adr.org) or from us. If you have followed the mandatory informal dispute resolution process set forth in Paragraph 4, Visible will reimburse any filing fee that the AAA charges you for arbitration of the dispute at the conclusion of the arbitration. Visible will also pay any administrative and arbitrator fees charged by the arbitration tribunal. By submitting an arbitration demand, the party and counsel represent that, as in court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The Arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 on represented parties and their counsel. The arbitrator assigned to any arbitration between you and Visible shall resolve the claims within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties.
For claims of $25,000 or less, you can choose whether you’d like the arbitration carried out based only on documents submitted to the arbitrator, or by a hearing in person or by phone. Alternatively, for claims within the jurisdictional limit of the small claims court in the state encompassing your billing address, either you or Visible can choose to bring an individual action in small claims court instead of proceeding in arbitration. Furthermore, if the claims in any request or demand for arbitration could have been brought in small claims court, then either you or Visible may choose to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that choice in writing. If this provision or the limitation on bringing actions to small claims court is found to be invalid, then this provision shall be severable and the matter will proceed in arbitration; in no way will this provision allow for an action to be brought on a class or collective basis.
(3) CLASS AND COLLECTIVE ACTION WAIVER. THIS AGREEMENT DOESN’T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, INCLUDING IF A CUSTOMER OR VISIBLE OPT OUT OF ARBITRATION PURSUANT TO PARAGRAPH (5) BELOW, YOU AND VISIBLE AGREE THAT, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, NO ACTION WILL BE BROUGHT ON A CLASS OR COLLECTIVE BASIS AND YOU AND VISIBLE UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, CLAIM OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. In the event of litigation, this paragraph may be filed to show a written consent to a trial before a judge and not a jury. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. Any question regarding the enforceability under applicable law or interpretation of this paragraph shall be decided by a court and not the arbitrator. Should a court determine that this paragraph prohibits an individual claimant from seeking public injunctive relief, and the applicable law provides an unwaivable right to pursue such public injunctive relief, you and we agree that any claim or request for public injunctive relief shall be stayed and resolved by the court after arbitration of the remaining claims and requests for relief and the remainder of this agreement will be enforceable.
(4) MANDATORY INFORMAL DISPUTE RESOLUTION PROCESS. If either of us intends to seek arbitration under this agreement, the party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating the arbitration. The notice must be provided on an individual basis and provide sufficient information to allow the other party to assess and attempt to resolve the claim. This includes, at a minimum, enough information to allow the other party to identify the account at issue and include the name of the Visible account holder, the mobile telephone number at issue, a description of the claim, the specific facts supporting the claim, the damages the party claims to have suffered and the relief the party is seeking. Notice to Visible should be sent to Visible wireless dispute resolution manager, via email at VZValueNOD@verizon.com. Notice to you will be sent to the most recent contact information we have for you. This mandatory informal dispute resolution process is designed to allow the parties to make a fair, fact-based offer of settlement if they choose to do so. Neither party can proceed to arbitration unless they provide the information required in this Paragraph. You may choose to be represented by an attorney or other person as part of this process, but if you do you must indicate that you are represented by an attorney by email to VZValueNOD@verizon.com and confirm you authorize us to discuss your account information with this attorney or other person. The sufficiency and enforceability of this paragraph is an issue to be decided by a court prior to the filing of any demand for arbitration and the AAA must not accept, administer, assess, or demand fees in connection with any demand that has not satisfied the requirements set forth in this paragraph. The parties acknowledge and agree that AAA’s failure to comply with this paragraph will cause the parties irreparable injury and that in such event the parties shall be entitled to injunctive relief in addition to further relief as may be proper. If either party has provided this information and the parties are unable to resolve their dispute within 60 days, either party may then proceed to file a claim for arbitration. ALL APPLICABLE LIMITATIONS PERIODS (INCLUDING STATUTES OF LIMITATIONS) WILL BE TOLLED FROM THE DATE OF RECEIPT OF A NOTICE DESCRIBED IN THIS PARAGRAPH THROUGH CONCLUSION OF THE PROCESS CONTEMPLATED BY THIS PARAGRAPH.
(5) ADDITIONAL PROCEDURES FOR MASS FILINGS. This paragraph sets forth additional procedures that apply to mass filings. A Mass Filing is when 50 or more customers who raise similar claims and are represented by the same or coordinated counsel initiate notices of dispute pursuant to paragraph 4 above, which must be submitted on an individual, claimant-by-claimant basis, otherwise attempt to commence arbitrations, or file a complaint in court. If a Mass Filing is commenced, the claims shall proceed in arbitration in a coordinated proceeding. You and Visible understand and agree that these additional procedures shall apply as set forth in this paragraph and that the resolution of your dispute might be delayed if these additional procedures are triggered. The parties agree that as part of these procedures, their counsel shall meet and confer in good faith in an effort to resolve the disputes, streamline procedures, address the exchange of information, modify the number of disputes to be adjudicated, and conserve the parties’ and the AAA’s resources.
Stage One. In the first stage, 80 arbitrations will proceed and counsel for the Visible customers and counsel for Visible shall each select 40 cases to proceed first in arbitration in individual bellwether proceedings in individual arbitrations. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After the arbitrations in the first stage are completed, the parties must engage in a mediation of all remaining cases, and Visible will pay the mediation fee.
If the parties cannot agree how to resolve the remaining arbitrations after mediation, they will move forward to a second stage.
Stage Two. In the second stage, 100 arbitrations will proceed and counsel for the Visible customers and counsel for Visible shall each select 50 cases to proceed in arbitration in individual bellwether proceedings before separate arbitrators. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After the arbitrations in the second stage are completed, the parties must engage in a mediation of all remaining cases, and Visible will pay the mediation fee.
After the second stage concludes, if the parties cannot agree how to resolve the remaining claims, any individual customer who is part of this coordinated proceeding, or Visible, may elect to opt out of arbitration by providing notice to opposing counsel, and if the customer wishes to proceed with the claim, they may file an individual complaint in court.
For those customers who do not opt out of arbitration, their claims will proceed in arbitration in continued batches of 100 claims as set forth above for the second stage. The remaining arbitrations shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMER’S DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH.
A court of competent jurisdiction will have authority to enforce these Additional Procedures for Mass Filings, including by entering an injunction to prohibit filings in violation of this paragraph. These Additional Procedures for Mass Filings and each of its requirements are essential parts of this Agreement. If, after exhaustion of all appeals, an arbitrator or court of competent jurisdiction decides that these Additional Procedures for Mass Filings apply to your dispute but are not enforceable, then your dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of this Agreement.
(6) NO BINDING EFFECT. An arbitration award and any judgment confirming it apply only to that specific case. It can’t be used in any other case except to enforce the award itself.
(7) WRITTEN SETTLEMENT OFFER. We may, but are not obligated to, make a written settlement offer anytime before the arbitration hearing. The amount or terms of any settlement offer may not be disclosed to the arbitrator until after the arbitrator issues an award on the claim. If you don’t accept the offer and the arbitrator awards you an amount of money that’s more than our offer but less than $5,000, or if we don’t make you an offer, and the arbitrator awards you any amount of money but less than $5,000, then we agree to pay you $5,000 instead of the amount awarded. In that case we also agree to pay any reasonable attorneys’ fees and expenses, regardless of whether the law requires it for your case. If the arbitrator awards you more than $5,000, then we will pay you only that amount.
About this Agreement
If we don't enforce our rights under this agreement in one instance, that doesn't mean we won't or can't enforce those rights in any other instance. You can’t assign this Agreement or any of your rights or duties under it without our permission. However, we may assign this Agreement or any debt you owe us without notifying you.
If we send notices to you, they will be considered received immediately if we send them to your wireless device (via text, SMS, push notification, or any similar method) or to any email that you’ve given us, or if we place them as a pre-call notification on your Service, or after three days if we mail them to the most current address we have for you. If you need to send notices to us, please send them to support@visible.com.
If any part of this agreement, including anything regarding the arbitration process (except for the prohibition on class arbitrations in the dispute resolution section above), is ruled invalid, that part may be removed from this agreement.
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents or on anything said by any customer service representative, and any such documents or representations will not form any part of an agreement between us. You have no other rights regarding Service or this Agreement. This Agreement isn't for the benefit of any third party except our affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this Agreement, this Agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state.
Updated: 8/27/2026
Exhibit A
Visible Home Internet (Wireless) Supplemental Terms of Service
This Exhibit to the Agreement applies to our fixed wireless access services (“Home Internet”).
Service Availability and Use. Unfortunately, we can't guarantee that our service will be available at your address, even if we accept your order. Home Internet may use 5G and 4G LTE when 5G Ultra Wideband is not available. Depending on location, some 5G Home Internet customers may receive LTE Home Internet with download speeds of 25-50 Mbps and upload speeds of 4-5 Mbps. The service and equipment (i): are to be used exclusively at the address that you provided in your order (i.e., the qualified service address) and only for your personal residential, and non-commercial use in a single residential unit; (ii) does not support static IP addresses; (iii) may not be compatible with some live TV streaming services (you should verify compatibility with your streaming provider); and (iv) speeds vary depending on address/location, plan, equipment, signal strength, network connection, and external factors affecting cellular networks. You may not resell or permit anyone else to resell the service in whole or in part, make the service available to others to use outside of your residential unit, or relocate the service or equipment without notifying us and receiving our consent, as described below. If your service is disconnected for nonpayment or any other reason, we can't guarantee that we'll be able to reconnect you and restore service, even at the same address. If you switch plans, we can’t guarantee that your old plan will be available to switch back to. Any violation of these Terms of Service, the Agreement, or any Visible policy may result in suspension or termination of your service without notice.
Equipment. You must use equipment that we certify for use with the service. Equipment varies depending on address/location, network connection, and plan. All equipment is not compatible with all plans, and certain equipment offers may not be available everywhere. Once that equipment is set up by you, please don’t move it to a completely different location or position without our authorization as you may lose service (just contact us for assistance with repositioning the equipment at the qualified service address that you provided in your order).
Your Equipment. We (or our authorized retailers) will provide you with new or refurbished equipment (including power/ethernet cord(s)). That equipment (i) may not be tampered with or intentionally damaged, (ii) can only be used with the applicable service and plan, (iii) will not function on any other carrier’s network, and (iv) may contain a Subscriber Identity Module (SIM) card that is only authorized for use in the equipment it came in and which you may not remove and insert into another device. We will repair and maintain that equipment at our expense, unless we determine that you misused, abused or intentionally damaged the equipment, in which case, you will have to pay the replacement cost of it. If any of that equipment is stolen, please provide us with a copy of your police report, so that you are not charged for it.
Changing Service Location. You may not move the service or equipment to another address without our authorization, which requires re-qualification of the new address. If you are moving to a new address and wish to continue using the service, then please contact us to submit your move order for approval, or contact us to confirm coverage at your new address and whether you can complete installation/setup yourself. If you move without notifying us or use the equipment/service at an address other than the qualified service address, then we may not be able to provide service to you, and we may terminate or modify your service.
Cancellation and Equipment Returns. We may suspend or cancel your order or service, if (a) coverage is insufficient or unavailable at your address, (b) installation/setup cannot be completed for any reason, (c) you use the service/equipment at an address other than the qualified service address that you provided in your order, or (d) you vacate your premises and fail to notify us prior to a change in occupancy or ownership.
These Terms of Service may be modified by us from time to time without advance notice.
Updated 8/27/26
Exhibit B
Visible Home Internet Supplemental Terms of Service for Visible One Plan
This Exhibit B applies to our Visible Home Internet service provided by Verizon Online LLC, when it’s included in your Plan with a mobile line, and Whole-Home Wi-Fi used with that service (where available).
Service Availability and Use. Unfortunately, we can't guarantee that our service will be available at your address, even if we accept your order and you or you attempt to install it. The service you select may not be available in all areas or at the rates, speeds, or bandwidth generally marketed, and some locations may not qualify for the services even if initial testing showed that your line was qualified. The bandwidth available for the service is provided to the router and is shared among the devices connected to that router, and may be reduced temporarily, restricted or suspended (a) during times of significant utilization of data/broadband/internet streams, (b) due to other unusual events such as network outage or failure, or (c) to perform maintenance activities and to maintain session control. The bandwidth available to each device connected to your home network will vary depending upon the number, type, age, software operating system, and configuration of devices using the service and the type of use (for example, streaming media), among other factors. The speed of the service may vary based on network or Internet congestion, your device configuration, your use and consumption of streaming or other digital media services, the condition of facilities used to deliver the services and the wiring inside your location, among other factors. The Verizon network management and performance practices are available at https://www.verizon.com/about/our-company/open-internet. The service and equipment are to be used exclusively at the address that you provided in your order, and only for your personal residential, and non-commercial use in a single residential unit. You may not (i) resell, reprovision or rent the service, or permit anyone else to do so in whole or in part, (ii) make the service available to others to use outside of your residential unit, (iii) exceed the bandwidth usage limits we may establish, or (iv) use the service to host any type of server or commercial network or subnetwork. If you switch plans, we can't guarantee that your old plan will be available to switch back to. Any violation of these Terms of Service, the Agreement, or any Visible policy may result in suspension, termination or modification of your service, including the implementation of bandwidth or speed restrictions, without notice.
Equipment. All equipment is not compatible with all plans, and certain equipment offers may not be available everywhere. We reserve the right to periodically update, monitor, change or discontinue equipment at any time, and to make updates or changes to the software on the equipment through remote or other means. You agree to permit such changes.
Visible-Owned Equipment. We (or our authorized retailers) may provide you with new or refurbished equipment (including power/ethernet cord(s)), which may include a router to use with your service, and Wi-Fi extender(s) included with Whole-Home Wi-Fi. That equipment may continue to be owned by us, and you can't use it for any other purpose, tamper with or intentionally damage it, or allow anyone else to service it. We will repair and maintain that equipment at our expense, unless we determine that you misused, abused or intentionally damaged the equipment, in which case, you will have to pay the replacement cost of it. If any of that equipment is stolen, please provide us with a copy of your police report, so that you are not charged for it.
Customer-Owned Equipment. Any equipment that you purchase is owned by you, and you are responsible for its repair, maintenance and replacement at your own expense, even if we give you any of this equipment for free as part of a promotion. Use of equipment other than what we provided with your Plan may not work properly with the service, and we have no responsibility for the installation, operation, support, maintenance, or repair of any such equipment.
Retired Equipment. With the exception of Optical Network Terminals ("ONTs"), ownership of retired equipment reverts to you when Visible designates equipment as “Retired Equipment”. Visible may provide limited or no support for Retired Equipment. If you continue to use that equipment, you may not receive software-based equipment features and security updates, which may impair the delivery of services.
Whole-Home Wi-Fi. Whole-Home Wi-Fi is only available in some plans, and includes one Visible-owned Wi-Fi extender, if needed or requested afterwards.
Installation/Setup/Maintenance. If necessary, you agree to allow us and our representatives, at reasonable times, to enter the location/premises for the purpose of maintaining, servicing, inspecting, upgrading and/or removing the service and any equipment. Entry is subject to applicable law. We will make reasonable efforts to accommodate building access and homeowner or condominium association policies, but you agree to be responsible for violations of these policies related to access to the location/premises. When you self-install/set up the service and equipment, carefully follow the installation/setup instructions provided in the box(es) or otherwise. You are responsible for assuring compliance with any home/property owner association rules.
Cancellation and equipment returns. We may suspend or cancel your order or service, if (a) signal/service is insufficient or unavailable at your address, (b) installation/setup cannot be completed for any reason, or (c) you vacate your premises and fail to notify us prior to a change in occupancy or ownership. Upon termination of your order or service, or change to a plan that doesn’t include all of the equipment provided in your current plan, when requested by Visible, you should return all Visible-owned equipment to us in an undamaged condition (subject only to reasonable wear and tear) within 30 days after cancellation, or you may be charged an unreturned equipment fee of up to $300 per unit of equipment. For all of these Visible-owned equipment returns, please follow all return instructions provided to you by Visible. Please do not return equipment to a store. If you don't cancel your service, then your service charges will continue to apply, even if you return the equipment. If you vacate your premises and fail to return the Visible-owned equipment, then you may be charged any applicable unreturned equipment fees. If we ask you to leave any equipment in place, or if equipment is affixed with the following label (or similar message), "PROPERTY OF [VERIZON OR VISIBLE]. DO NOT REMOVE FROM PREMISES," then you must not remove the equipment and you will not be charged an unreturned equipment fee for it, as long as it’s in reasonable condition. You also may be required to pay certain equipment-related fees, such as restocking and/or exchange fees, upgrade fees, surcharges, and taxes.
These Terms of Service may be modified by us from time to time without advance notice, and may be found on the Visible website. You accept the revisions and agree to abide by them by continuing to use the Services.
Updated 8/27/26
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