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Privacy Policy

Effective Date: September 22, 2020

Visible values your business and is committed to protecting your privacy. This Privacy Policy sets forth our policies and practices for the collection, use and sharing of your information. Visible is a member of the Verizon family of companies.

 

I. COLLECTION OF INFORMATION

We collect information when you visit our websites, use our apps, contact us, and when you subscribe to and use our wireless service.

We collect information you provide directly to us. This includes personal information (such as your name, email address, phone number, postal address, Social Security number, and date of birth), a username and password, payment information, and communications you send to us.

We collect information when you use our service. This includes information about the calls you make and receive, text messages you send and receive, websites you visit, mobile applications you use, and wireless network and device information, including location, Internet protocol (IP) address and connection speed, mobile telephone number, device and advertising identifiers, browser type, and operating system. Some Visible devices include Verizon-provided system applications that collect information about network and device conditions, which is used to secure and improve our network and services.

We also collect information when you visit our sites and use our apps, including through cookies and similar technology. This includes your IP address, mobile number, device and advertising identifiers; browser and platform type, operating system, connection speed and other attributes; pages that you visit before and after visiting our sites; the date and time of your visit; information about the links you click and pages you view within the sites and screen records.

We may use cookies, pixel tags, and similar technologies to automatically collect this information. Cookies are small bits of information that are stored by your computer’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. By using our websites and applications, you consent to our use of cookies and similar technologies.

We also allow advertising companies to collect information about your activity on our websites and in our app, for example through cookies, mobile ad identifiers, pixels, web beacons and social network plugins, to help us provide more relevant Visible advertisements on our website and on others’ sites and apps. The use of information collected about your visits over time and across different websites, apps and devices is known as “interest-based advertising.” Please see Section V below for more information with regard to the use of your information for these purposes.

We collect info when you contact us. When you contact us or we contact you, we may monitor or record that communication for quality assurance, training and security purposes.

We collect information about you from others. We may obtain information about you from other sources, including from companies that collect consumer information such as demographic and interest data. In addition, if you access third-party services, such as Facebook, Google, or Twitter, from our sites or apps, to log into our sites or apps, or to share information about your experience, we may collect information from these third-party services.

 

II. USE OF INFORMATION

We use the information we collect to deliver service, to market to you, and for other business purposes, including to:

  • Fulfill your requests for products, services, information and customer support;
  • Determine products and services that may interest you and market them to you, including on Visible sites and apps and on others’ sites, services, apps and devices as described in Section V below;
  • Analyze the use of the sites, apps, and service for our purposes, such as product and service enhancements;
  • Research and develop new products and services;
  • Authenticate you;
  • Customize the content you see when you use our sites and apps;
  • Secure and improve our network and services;
  • Detect and prevent potentially prohibited, fraudulent or illegal activities and otherwise in accordance with our Terms of Use; and
  • For any other purposes disclosed to you at the time we collect your information or with your consent.

 

III. DISCLOSURE OF INFORMATION

We share information about you with vendors and partners who do work on our behalf and for other business purposes.

  • Authorized service providers and partners. We share your information with service providers and partners that help us with a variety of things, including development and delivery of our sites, apps and service. This includes services provided by others to help us with analytics, including Google Analytics, which may include storing and accessing cookies and other information on your computer or wireless device.
  • Business transfers. We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  • Legal purposes. We may disclose information (1) to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries and in emergencies such as those involving the danger of death or serious injury to any person; (2) to advance, protect or defend the rights, interests, property, safety, and security of Visible, our affiliates, users, or the public; (3) to identify, protect against, and address unauthorized or unlawful use of our sites, apps or service, or our network; and (4) to outside auditors and regulators.
  • Collections. We may disclose information to collection agencies to obtain payment for Visible-billed products and services.
  • Aggregated and De-identified Information. We may aggregate or otherwise de-identify information and use it for our own purposes or share it with third parties for their own purposes.
  • With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

If you access third-party services, such as Facebook, Google, or Twitter, through our sites or apps, to log in or to share information about your experience with others, these third-party services may be able to collect information about you and they may notify your connections on the third-party services about your use of the site or app, in accordance with their own privacy policies.

 

IV. SECURITY

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.

 

V. COOKIES, SOCIAL MEDIA PLUGINS AND OTHER WEBSITE AND APP TOOLS

You may see Visible ads on others’ sites, services, apps and devices, as well as on Visible sites and apps. These ads may be tailored for you based on information that we or companies acting on our behalf collect on Visible sites and apps as well as other sites and apps where these advertising entities also are present.

To accomplish this type of advertising, advertising entities place and access cookies and similar technologies on browsers you use and access advertising identifiers from your mobile device operating systems. Information about your activities on the websites and in the apps where the entities are present can be combined and used to determine whether you fall into an audience advertisers wish to reach.

Advertising that is customized based on information about your visits over time and across different websites, apps and devices is known as “interest-based” advertising. In accordance with the Digital Advertising Alliance self-regulatory principles, we require that advertising companies disclose when they are using interest-based advertising techniques to deliver interest-based ads on our sites and apps as well as when they deliver Visible ads on other sites. We also require them to offer you an ability to opt out of this use of your information. You can visit the industry-wide Digital Advertising Alliance opt-out page to learn more and opt out. Additionally, you will see an icon in or around online advertisements placed using interest-based advertising techniques. You can click on the icon to learn more and opt out. You can also opt out of the use of your device identifiers for interest-based advertising by selecting “Limit Ad Tracking” or “Opt out of Interest-Based Ads” in your device Settings.

Visible websites may include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets.

 

VI. YOUR CHOICES

You have choices about certain ways we use and share information about you.

Marketing. You have choices about receiving marketing from Visible. If you would like to be removed from Visible’s email marketing list, you can opt-out by following the unsubscribe instructions, usually found at the bottom of the emails.

Website information used for interest based advertising You have a choice about whether certain information collected on websites, including Visible sites, is used to customize advertisements you see on the internet. Click on this icon in or around an advertisement and follow the instructions for opting out. Similarly, settings on your mobile devices let you limit the collection and use of information from your device for advertising purposes. You can also set up cookie controls through many browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). If you choose to refuse, disable, or delete these technologies, some of the functionality of our apps or sites may no longer be available to you.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit "do-not-track" signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

 

VII. INTERNATIONAL USERS

Our sites, apps and service are designed for and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. We make no representation that our apps, sites or service are operated in accordance with the laws or regulations of any other nation. By using our apps, sites or service and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

 

VIII. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy.

 

IX. STILL HAVE QUESTIONS?

If you have any questions about this Privacy Policy or our practices, please contact us at privacy@visible.com.

 

CALIFORNIA PRIVACY RIGHTS

California Consumer Privacy Act

The California Consumer Privacy Act, or CCPA, gives you specific rights as a California resident.
The law provides you with the right to know what information we collect about you and how we use it, to access and delete that information within certain limitations, to tell us not to sell personal information about you, and to not be discriminated against for invoking these rights.


Your Right to Know

We describe the personal information we collect and how we use it in this privacy policy. The information we collect varies depending on your interactions with us and the products and services you use. The California law requires us to let you know about the categories of personal information we collect and use. Categories of personal information we collect include: identifiers; records of products and services you purchase or use and how you use them; financial data; website, network or device activity; and other information that identifies or can be reasonably associated or linked with you.

We collect personal information when you interact with us and use our products and services, from certain third-party sources and from our network and the devices you use. We use this information for business and commercial purposes as they are defined by the CCPA. Service providers we use to do work on our behalf (also called vendors in other sections of this privacy policy) may also use information for the same purposes. We share information with service providers as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow.


“Business and commercial purposes” includes providing services to you; communicating with you and providing customer service; personalizing your experiences; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance purposes. Examples and additional detail about these types of uses can be found in our Privacy Policy.


Your Rights to Access

You have the right to request access to specific pieces and categories of personal information we collected about you in the past 12 months. You can do this by accessing our Data and Privacy Portal and via the email address provided below.


Your Right to Delete

Requests that Visible delete your personal information are subject to exemptions under the CCPA. We will retain certain information required for security, legal, or other business or commercial purposes only as long as necessary for business, accounting, tax or legal purposes and then securely delete it.

All personal information that Visible collects and retains is used to provide service to you and for related purposes as described in our Privacy Policy. If you make a request to delete this information, Visible will not be able to continue providing service to you.


Your Right to Say “Do Not Sell”

The CCPA gives you the right to say no to the sale of personal information.

We do not sell information that personally identifies you such as your name, telephone number, mailing address or email address. We allow Verizon Media and third-party advertising companies to collect information about your activity on our website and in our app, for example through cookies and similar technologies, mobile ad identifiers, pixels, web beacons and social network plugins. These ad entities use information they collect to help us provide more relevant Visible advertisements and for other advertising purposes. This activity may be considered a sale under the CCPA. Visit the Digital Advertising Alliance's Consumer Choices page to learn more about how you can limit this type of advertising. App users can opt out by using your device settings to “Limit Ad Tracking” (for iOS devices) or “Opt out of Ads Personalization” (on Android devices).

Your Right to Not Be Discriminated Against

We will not discriminate against you if you exercise any rights described in this section. We will not denyg goods or services, charge different prices or rates for goods or services, or provide you a different level or quality of goods and services. You also have the right to receive information about the financial incentives that we offer to you.


Where to Exercise Your Rights

You or your authorized agent can exercise your right to access or delete data by:

We require you to verify your identity using the processes described in the portal before we fulfill your request.

You can authorize an agent to exercise your California privacy rights on your behalf. To designate a California business as your agent, use our Data and Privacy Portal to “Assign and manage your authorized agent.” To designate an individual as your authorized agent or someone to whom you have granted a Power of Attorney to exercise your privacy rights, send their name, physical address, and email address to privacy@visible.com We may require additional proof that you granted the authority.


If you have questions about your rights under CCPA, email us at privacy@visible.com

Other California Privacy Rights

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

NEVADA PRIVACY RIGHTS

Nevada law allows consumers to opt out of the sale of personal information by online service providers such as website operators. Nevada law defines “sale” as the exchange of certain personally identifiable information for money, where the recipient also intends to sell that information. Personally identifiable information includes name, address, phone number, Social Security number, or any identifier that can be used to contact a consumer electronically.

Visible does not currently sell personal information as defined by Nevada law and has no plans to start. If Visible ever starts selling such personal information, current Visible customers will be opted out. If you have any questions, please contact us at  privacy@visible.com.

MAINE BROADBAND CUSTOMER PRIVACY RIGHTS

The Maine Broadband Internet Access Service Customer Privacy Act gives additional privacy rights to current and former subscribers of mass market broadband Internet access service in Maine, as well as applicants. The Maine law gives you the right to control certain ways that we use or share information we have about you and requires that we provide you with a notice of your rights and our obligations under this law. We do this in this section.

The Maine law also requires us to take reasonable measures to protect your customer personal information. We describe this in an earlier section of this privacy policy.
We will not use, disclose, sell, or permit access to your broadband customer personal information (personally identifying information about a customer or information from a customer’s use of broadband Internet access service) except with affirmative consent or for the following purposes allowed under the Maine law: to provide and maintain your broadband services; market and advertise our communications-related services to you; comply with lawful court orders; bill and collect; protect users from fraudulent, abusive, or unlawful use of or subscription to such services; or provide location information in response to certain emergency situations..

The Maine law also provides you with a right to opt-out of any use or sharing of data that is not customer personal information under the law. At this time, we do not collect information about you as a broadband customer that is not customer personal information. If we begin collecting such information in the future, we will give you the right to opt out of its use and sharing.

We will not refuse to provide you with broadband service, charge you a penalty, or offer you a discount based on whether you agree that we can use or share your broadband customer personal information.

Data and Privacy Portal
To learn more about how to view and manage your data, visit the Your Account section on our Help page.