Check and fix your Visible service

Having trouble with your service? We have tips that can help you get back to using your unlimited data.

Cell signal boosters, network extenders, etc. are currently not compatible with Visible. However, we're always looking for ways to bring you the best services and the most features possible, so stay tuned for further updates.

If you’re looking for help with porting in your number, head to our help center article How to transfer or port your number into Visible .

Make sure to take a look at the Coverage Map, and check that you are in an area with Visible network coverage.

Cell phone users
Smartwatch Users

 

Cell phone users

How do I check the service on my cell phone?
How do I troubleshoot service on my cell phone?
How do I troubleshoot service after my eSIM activation?

 

How do I check the service on my cell phone?

Follow these steps to check service on your cell phone:

1 Turn off the WiFi on your device.
2 Check that you can make and receive calls on your phone.
3 Check that you can send and receive text messages on your phone.
4 Check that you can use data on your phone.
  • Open a web browser and do a test search.


If your service is not working, continue with troubleshooting below.

 

How do I troubleshoot service on my cell phone? 

Use the following steps to troubleshoot service on your phone. Be sure to Check Your Service  after each step until your issue is fixed:
 

1 Restart your device 
Note: It can take up to 15 minutes for service to be active on your device. If your device does not have service, wait 15 minutes, power cycle your device again, then check for service. If that doesn’t work, continue to step 2.
2 Check to see if you are in an area with network coverage. You can do this by making sure there are signal bars showing at the top of your device and looking at our Coverage Map .  
  • If you are in an area where your device doesn't show signal, connect to WiFi. 
3

Check that your device has:

  • The most updated operating system
  •  The most current version of the Visible app 
 
Note:
See How to keep your device updated with the Visible Network for more information on how to check for operating system updates.
4 Toggle airplane mode on and off
5 Turn your phone all the way off and back on again.

 

How do I troubleshoot service after eSIM activation or after transferring my number?

Follow these steps to troubleshoot your service:

1 Restart your device 
Note: It can take up to 15 minutes for service to be active on your device. If your device does not have service, wait 15 minutes, power cycle your device again, then check for service. If that doesn’t work, continue to step 2.
2 Toggle Airplane mode on for 30 seconds or more, and then toggle Airplane mode off.
3

Re-download eSIM on your phone:

  1. Open Visible app and log in
  2. Navigate to Account > Your devices > Switching phones is SIMple
  3. Select Switch Now, choose My current phone, and follow the on-screen instructions.
4

Make sure to check:

  • If a physical SIM is inserted into your device, and remove the physical SIM if so.
  • If an unused eSIM is installed into your device. 
5 Restart the device.
6 Check to see if the service is working on your device. See Check Your Service for more details.

 

How to remove an eSIM on your phone

Deleting an eSIM on an iPhone, Google, or Samsung device is a simple process that can be completed in a few easy steps. In fact, it is recommended to delete any unused eSIM profiles too. Below are step-by-step instructions on how to delete an eSIM from various devices:

iOS Device
  1. Go to the Settings menu.
  2. Tap Cellular and then Cellular Data.
  3. Tap the eSIM option.
  4. Tap Remove eSIM.
  5. Tap Remove to confirm the removal of the eSIM.
Google Device
  1. Go to the Settings menu.
  2. Tap Cellular and then Cellular Data.
  3. Tap the eSIM option.
  4. Tap Remove eSIM.
  5. Tap Remove to confirm the removal of the eSIM.
Samsung Device
  1. Go to the Settings menu.
  2. Tap Connections and then SIM Manager.
  3. Tap the eSIM option.
  4. Tap Remove eSIM profile.
  5. Tap Remove to confirm the removal of the eSIM.

 

Smartwatch Users

How do I check the service on my Apple Watch?
How do I troubleshoot service on my Apple Watch?


How do I check the service on my Smartwatch? 

Follow these steps to check service on your Smartwatch:

1 Turn off the WiFi on your Apple Watch.
2 Check that you can make and receive calls on your Smartwatch.
3 Check that you can send and receive text messages on your Smartwatch.
4 Check that you can use data on your Smartwatch.
Open an app and do a test to see if it is working.


If your service is not working, go to the How do I troubleshoot service on my Smartwatch? section.

 

How do I troubleshoot service on my Smartwatch? 

Follow these steps to troubleshoot service on your Smartwatch:

1 Turn off the WiFi on your Smartwatch.
2 Shut down your phone - leave it turned off.
3 Restart the Smartwatch and confirm the service is working.
4 Turn on your phone.
5

Open the Smartwatch app and select:

  • For iPhone: Cellular > Cellular data.
  • For Samsung: Watch Settings > Mobile Network
  • For Google Pixel: Scroll down to Mobile Plans
6 If you see any carriers listed under not in use, remove them.



If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.


Last Updated date: Jul 18, 2025