How to Contact Visible


Having trouble and need assistance? You can reach us online or through the Visible app by chat, X, or Facebook Messenger.

 

Chat 

  1. Navigate to the Visible website.

  2. Select the chat icon – a speech bubble with 3 dots.

  1. Open the Visible app.

    1. Navigate to Get Started

  2. Select the chat icon located in the top right hand corner – a speech bubble with 3 dots.

  1. Provide your first and last name.

    1. If you have a Visible account – select Sign in to my account.

    2. If you do not have a Visible account – select Continue as guest.

  2. You will be provided 7 categories of options:

    1. Getting started

    2. Activation

    3. Network

    4. Billing

    5. Devices

    6. Security

    7. Deals

  3. You will be asked to provide more specific information about your inquiry – select the prompt that applies to your situation best.

  4. ConnAI will then provide you with information and articles that apply to the prompts you have selected.

    1. If you are having a hard time finding the information you need and you would like to chat with an agent, select Help with something else.


Note:

  • If it’s taking you some time to respond, Are you still there? will appear. 

    • If you don’t respond within 60 seconds by selecting I’m still here, you will be removed from the queue.

X formerly known as Twitter

Handle: @visiblecare

Facebook Messenger

Chat in with @VisibleMobile

Phone Number

Visible does not offer phone-based support. 

Physical Store

  • We do not operate physical stores. 

  • All services and devices can be found or purchased via the Visible website and the Visible App.



 

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.


Have a question? Ask our expert Visible users in Community.

Last Updated date: Jun 09, 2025