A to Z List of Carriers and Info Required to Port Your Number


Keeping your number shouldn't be difficult, so to help you transfer (port) your number to Visible, we created the list of carriers below and included information about their porting requirements.

 

The Fine Print: Although we do our best to keep this list updated periodically to ensure accuracy, carriers may change these requirements at any time, and as one might expect, they don’t notify Visible of those changes. When in doubt, please contact your previous carrier or reach out to our Care Team for additional support.

 

A-Z List of Carriers + Info Required to Port-In Your Number

A | B | C | D | E | F | G | H | K | L | M | N | O | P | Q | R | S | T | U | V | W | X |

A

AirVoice
  • Account Number – SIM card number
  • PIN – last 4 digits of the phone number
  • For any problems releasing your number for porting, contact AirVoice at 888-944-2355 for assistance.

AT&T

Note: 

  • Prepaid and Postpaid each have specific account numbers, but the phone number is not the account number.
  • If you have a bundled account with wireline, internet, or DIRECTV, there will be a separate wireless account number on the bill.

 

  • Postpay Accounts (i.e., billed for previous month’s service):
    • Account Number – 9- or 12-digit wireless account number (top-right corner of the bill)
      • Login to myAT&T account online and navigate to Profile > Sign-in Info > My linked accounts.
    • PIN – 6-digit port-out PIN
  • Prepaid Accounts (i.e., pay in advance for next month’s service):
    • Account Number – 2-digit account number
    • PIN – 4-digit number
  • For any problems releasing your number for porting, contact AT&T Prepaid Member Service at 800-901-9878 for assistance with this information.
  • Obtaining a porting PIN:
    • Via phone call:
      • From the AT&T mobile device, call *PORT. 
      • Follow the prompts to get a Number Transfer PIN sent via text.
      • You'll need your wireless passcode to complete your request.
    • Via the myATT app:
      • Login on the AT&T wireless device.
      • Choose More > Manage Profile. 
      • Select People & Permissions.
      • Scroll to Transfer phone number > select Request a new PIN. 
      • The Number Transfer PIN will display on the screen.
    • Online via myAT&T:
      • Go to myAT&T profile.
      • Choose People & Permissions.
      • Select Wireless.
      • Scroll to Transfer phone number > select Request a new PIN. 
      • The Number Transfer PIN will display on the screen.
  • For any problems releasing your number for porting, contact the AT&T Port Center at 888-898-7685 for assistance with PIN information. 

 

Back To Top

B

Bandwidth
  • Account
  • PIN
  • For any problems releasing your number for porting, contact Bandwidth at 852-581-8800 or 855-864-7776 for assistance.

Boost / Dish Wireless
  • Account Number – 9-digit account number (not the phone number)
  • PIN – 4-digit number
  • For any problems releasing your number for porting, contact Boost at 833-502-6678 for assistance.

 

Back To Top

C

Cellcom
  • Account Number – listed on invoice.
  • PIN
  • Zip Code
  • Prepaid accounts have a centralized zip code.
    • Contact member service to obtain.
  • For any problems releasing your number for porting, contact the Cellcom port center at 800-236-0055 for assistance. 

Charter

Comcast

Consumer Cellular
  • Name – Account Owner's first and last name
  • Last 4 digits of Account Owner’s SSN
  • Address listed on Consumer Cellular account.
  • Account Number – typically starts with 1000 and is found in the upper-right corner of a bill, invoice, or online account (not the phone number).
  • PIN – alphanumeric and 6 digits long. 
    • A text is sent to each device and the PINs are specific for each phone number. 
    • The original PIN is good indefinitely unless a new PIN is created by the customer.
  • For any problems releasing your number for porting, contact Consumer Cellular at 888-750-5519 for assistance.

Credo Mobile
  • Name – Account Owner's full name
  • Account Number (also called the Member Number)
    • Text “ACCOUNT” to 27336 to get the account number.
  • Address
  • For any problems releasing your number for porting, contact Credo Mobile port center at 866-952-5017 for assistance.

Cricket
  • Name – Account Owner's full name
  • Account Number – 9-digit account number (not the phone number)
  • PIN – 4-digit number, also called the Authorization ID (“AID”) and used to make changes to your account.
    • To reset a PIN, call 855-246-2461 > Enter “1111” 3 times > Press # to receive a One Time Pin in a text message > Enter One Time PIN received > Choose new PIN.
  • For any problems releasing your number for porting, contact the Cricket Port Center at 800-274-2538 for assistance.

C-Spire / Cellular South
  • Account Number (not the phone number)
  • PIN/Password
  • Zip Code
  • For any problems releasing your number for porting, contact C-Spire/Cellular South at 855-277-4735 for assistance.

 

Back To Top

D

Dish

 

Back To Top

E

EasyGo
  • Account number
  • PIN
  • For any problems releasing your number for porting, contact easyGo at 888-210-0757 for assistance.

 

Back To Top

F

Frontier
  • Account number – 17-digit number that begins with your 10-digit phone number, displayed at the top of your bill or your online account.
  • PIN
  • For any problems releasing your number for porting, contact Frontier at 800-921-8101 for assistance.

 

Back To Top

G

Google Project Fi
  • Account Number – 5-digit account number
  • PIN – 5-digit number
    • To get this information:
      • Login to your Google Fi account on the app or website.
      • Go to Manage plan > Leave Google Fi.
  • For any problems releasing your number for porting, contact the Google Fi Port Center at 844-825-5234 for assistance or through the app/chat.

Google Voice

Note:

  • Google Voice can take 5-7 days to complete a porting request.

 

  • Account number – 10-digit Google Voice phone number
  • PIN – Google Voice voicemail PIN
  • Google Voice ports use the following information to unlock their number.
    • When a port-out from Google Voice is started – you will receive an email from Google Voice advising you how to unlock your number to port-out. 
    • If the PTN is a native Google Voice number – you will be charged an unlocking fee.
    • If the PTN was originally ported into Google Voice – no fee will be charged.
  • For any problems releasing your number for porting, go to www.google.com/voice/unlock for assistance with unlocking the number.

 

Go Smart Mobile
  • Account number – 10-digit GoSmart Mobile phone number. 
  • PIN – the same PIN used when contacting GoSmart Mobile. 
    • To set up, dial 611 from your GoSmart Mobile phone.
    • Say “No” when prompted to “refill”.
    • Select Manage my account.
    • Select Change my account PIN.
  • For any problems releasing your number for porting, contact GoSmart Mobile at 877-582-7788 for assistance.

 

Back To Top

H

H2O
  • Account Number – 8-digit account number
  • PIN – 4-digit number
    • Default is the last 4 digits of your SIM card number.
  • For any problems releasing your number for porting, contact H2O at 800-562-3229 for assistance.

Hello Mobile
  • Account Number – found in the middle- to upper-right after logging in to your Hello Mobile account online.
  • PIN – 4-digit number (the default PIN is the last 4 digits of the phone number)
  • For any problems releasing your number for porting, contact Hello Mobile at 888-954-3556 for assistance.

 

Back To Top

K

Kroger Wireless
  • Account number – 10-digit Kroger Wireless phone number
  • PIN – originally set up when activating with Kroger Wireless.
  • For any problems releasing your number for porting, contact Kroger Wireless at 866-434-7796 for assistance.

 

Back To Top

L

Line2

Lively
  • Account number – found in your Lively online account.
  • PIN
  • For any problems releasing your number for porting, contact Lively at 800-733-6632.
    • Select option 3 for assistance.

Lumen
  • Account number – 13-15 digits.
  • PIN
  • For any problems releasing your number for porting, contact the Port Center at 800-871-9244.
    • Select option 3 for assistance.

Lycamobile
  • Account Number – you will receive a text from Lycamobile with the account number after the account is verified with member service.
  • PIN – created automatically and sent during service setup.
  • For any problems releasing your number for porting, contact Lycamobile at 866-277-3221.
    • Select option 1 > option 5 for assistance.

 

Back To Top

M

magicJack

 Account number – found in your online account.
PIN – your magicJack online account password.
For any problems releasing your number for porting, contact magicJack at 844-866-2442 for assistance.

Metro
  • Account Number – 9-digit account number found in confirmation texts sent after making payments.
  • PIN – 8-digit number

    Note:

    • If the account has a high-security designation and a 4 digit PIN, that designation and PIN need to be removed before porting, and an 8-digit PIN will be placed on the account.

 

  • For any problems releasing your number for porting, contact the Metro Port Center at 888-863-8768 for assistance.

Mint Mobile
  • Account Number – 12-digit account number
  • PIN – 4-digit number (default is the last 4 digits of the phone number)
  • For any problems releasing your number for porting, contact Mint Mobile at 800-683-7392 for assistance.

 

Back To Top

N

Net10

NumberBarn
  • Account number: 
    • Login to your online NumberBarn account.
    • Go to Numbers.
    • Select the number to port.
    • Select Port Out.
  • PIN
  • For any problems releasing your number for porting, contact NumberBarn online support at https://help.numberbarn.com/hc/en-us/requests/new for assistance.

 

Back To Top

O

Ooma
  • Account number
  • PIN
  • For any problems releasing your number for porting, contact Ooma at 888-711-6662 for assistance.

Optimum Mobile
  • Account number
  • PIN
  • For any problems releasing your number for porting, contact Optimum at 866-200-7186 or dial 611 from an Optimum Mobile phone for assistance.

 

Back To Top

P

Page Plus
  • Account Number – Serial Number (IMEI/MEID) of the Page Plus device
  • PIN – default PIN is the last 4 digits of the phone number unless changed.
  • For any problems releasing your number for porting, contact Page Plus at 800-550-2436 for assistance.

Puretalk
  • Name – Account Owner’s first and last name
  • Last 4 of Account Owner’s SSN
  • Address
  • Account Number – typically starts with 2111.
  • PIN – originally set up when starting Puretalk service.
  • For any problems releasing your number for porting, contact Puretalk at 877-820-7873 for assistance.

 

Back To Top

Q

Q Link
  • Account Number – found in online account under enrollment number.
  • PIN – default is the last 4 of SSN
  • Zip Code
  • For any problems releasing your number for porting, contact the Q Link port center at 855-754-6543 for assistance.

 

Back To Top

R

Ready Wireless
  • Account Number – 8-digit account number, typically starts with 16.
  • PIN – 4-digit number (default is 0000 if not changed)
  • For any problems releasing your number for porting, contact Ready Wireless at 319-294-6080 for assistance.

Red Pocket Mobile
  • Account Number
  • PIN – 4-digit number
  • For any problems releasing your number for porting, contact Red Pocket Mobile at 888-993-3888 or 712-775-8777 for assistance.

 

Back To Top

S

Selectel
  • Name – Account Owner's first and last name
  • Address
  • Account Number
  • PIN – last 4 of the phone number, unless changed.
  • For any problems releasing your number for porting, contact Selectel at 877-218-5744 for assistance.

Simple Mobile
  • Account number – last 15 digits of the SIM (if you used your own device) or IMEI (15 or 18 digits) if using a device purchased from Straight Talk/Tracfone.

    Note: 

    • If you upgraded your device after starting service, they may still have the old IMEI listed. 
    • You will need to contact the number below to get the correct IMEI.

 

  • PIN – 4- or 5-digit number
    • You may need to set up a PIN if one is not already on the account. 
  • Zip Code
  • For any problems releasing your number for porting, contact the Simple Mobile port center at 877-878-7908 or text “Help” to 611611 for assistance.

Spectrum / Charter
  • Account Number – can be found on the Spectrum bill.
  • Port-Out PIN – request this PIN from Spectrum.
  • Business Name – this has to be exactly how it is listed on the Spectrum account.
  • Authorized Signer’s Name – person authorized to make changes to the account.
  • Full Service Address – this is the physical address where the phone rings.
  • For any problems releasing your number for porting, contact the Spectrum/Charter port center at 833-224-6603 for assistance.

Spectrum Mobile / Charter

Note:

  • This is to be used when porting from Spectrum MOBILE

 

  • Account Number
  • Port-Out PIN – request this PIN from Spectrum.
  • PIN – this can be found on the bill as Security Code.
  • Zip Code
  • For any problems releasing your number for porting, contact the Spectrum/Charter port center at 833-224-6603 for assistance.

Straight Talk / Tracfone / Net10 / Safelink Wireless / Total Wireless

 

Note:

  • Please be aware that, although they share service/network, these carriers are wireless resellers for Verizon, AT&T, Sprint, and T-Mobile.
  • Some will require slightly different information, so it is important to find out which network the number has service with.

 

  •  Account Number 
    • AT&T, Sprint, and T-Mobile:
      • This will be either the last 15 digits of the SIM, if using your own device, or the IMEI, if you purchased the device from Straight Talk/Tracfone. 
      • The IMEI will be either 15 or 18 digits.
    • Verizon:
      • The account number could be either the IMEI or the full 20-digit SIM.

        Note:

        • If you upgraded your device after starting service, they may still have the old IMEI listed. 
        • You will need to contact the number below to get the correct IMEI.

 

  • PIN – 4- or 5-digit number
    • You will need to set up a PIN if one is not already on the account. 
  • Zip Code
  • For any problems releasing your number for porting, contact the port center that handles calls for Straight Talk, Tracfone, Net 10, Safelink Wireless, and Total Wireless at 800-327-2077 or text “Help” to 611611 for assistance.

 

Back To Top

T

Telispire
  • Name – account Owner's first and last name
  • Address – the billing address on the account
  • Account Number – this will begin with 12, 13, or 14 and is 8 digits long.
  • PIN
  • For any problems releasing your number for porting, contact Telispire at 940-397-9600 for assistance.

Tello
  • All porting information can be found within the Tello account by going to the Port Out section of the My Phone tab > enter the 4-digit Tello security PIN to retrieve the porting information.
    • This security pin was issued at signup and sent through email. 
    • You can reset the security PIN by going to the My Information page > select the green Change button beside the security PIN.
  • For any problems releasing your number for porting, contact Tello at 866-377-0294 for assistance.

Text Now
  • Account Number – phone number with a 1 at the beginning.
  • PIN – 4-digit number
  • Address
  • For any problems releasing your number for porting, contact Text Now at porting@textnow.com for assistance.

Ting
  • Account Number – 10-digit number (also called PIN/ACCESS CODE), begins with "RA" (look on invoice)
  • PIN – also called MSL Code
    • Login to your Ting account.
    • Select device settings.
    • Select the phone number.
    • MSL Code will be listed on the left side of the screen.

      Note:

      • If the MSL Code/Account number fails, login to your Ting Mobile account > go to Account Settings > Port Out Information, and you will see the PIN and Account number.

 

  • For any problems releasing your number for porting, contact Ting at 855-846-4389 for assistance
T-Mobile

Note: 

  • Prepaid and Postpaid each have specific account numbers.
  • The phone number will not be the account number.

 

  • Postpay Accounts (i.e., billed for previous month’s service):
    • Account Number – obtain this 9-digit account number by logging into your T-Mobile online account.
    • Number Transfer PIN (NTP) – 6-digit number valid for 7 days after being generated.
  • For any problems releasing your number for porting, contact the T-Mobile Port Center at 800-937-8997 for assistance.
  • Prepaid Accounts (i.e., pay in advance for next month’s service):
    • Account Number – obtain this 9-digit account number by logging into your T-Mobile online account.
    • PIN – 4-digit number
  • For any problems releasing your number for porting, contact the T-Mobile Port Center at 877-778-2106 for assistance.
  • Requesting NTP via T-Mobile App or Site:
    • Login to MyT-Mobile.
    • Select Account.
    • Select Profile Settings.
    • Select Line Settings.
    • Select a Request a Transfer PIN.
    • Follow verification steps to obtain PIN.

      Note:

      • You must be registered as the Primary Account Holder (PAH) to retrieve NTP.

 

  • Requesting NTP via Assisted Channel:
  • Dial 611 from the T-Mobile device or 800-937-8997 T-Mobile Customer Service to request Number Transfer PIN and be transferred to the appropriate team.
  • Follow verification steps.

    Note:

    • You must be able to receive and confirm One Time PIN to be provided the NTP.

 

  •  If unable to confirm One Time PIN:
    • Go to a T-Mobile retail store.
    • Present valid ID.
    • After the retail representative validates the ID, they will contact the internal team.
    • NTP will be provided directly.

Total / Total by Verizon / Total Wireless

Tracfone

 

Back To Top

U

Ultra Mobile
  • Account Number – 12-digit number
  • PIN – default is the last 4 digits of the phone number, unless changed.
  • For any problems releasing your number for porting, contact Ultra Mobile at 888-777-0446.
    • Select option 5, Are you wanting to get your account number?.
      • Once selected, the account number will be sent in a text.

Union Wireless
  • Name – account Owner's first and last name
  • Last 4 of Account Owners SSN
  • Address
  • Account Number
  • Password
  • For any problems releasing your number for porting, contact the Union Cellular port center at 888-926-2273 for assistance.

UNREAL Mobile
  • Account number
  • PIN
  • Account/PIN information
  • For any problems releasing your number for porting, contact UNREAL Mobile at 310-807-6388 for assistance.

US Cellular
  • Account Number – 9-digit number (also called member ID)
  • PIN – 4-digit number
  • For any problems releasing your number for porting, contact US Cellular Port Center at 888-944-9400 for assistance.

US Mobile
  • Account Number
  • PIN
  • For any problems releasing your number for porting, contact US Mobile at 878-205-0088 for assistance.

 

Back To Top

V

Verizon
  • Account number – 9-digit number 
  • PIN – 6-digit requested PIN 
    • Access MyVerizon. 
    • Go to Number Transfer PIN page.
    • Select Generate PIN. 
    • Alternatively, you can dial #PORT to request a porting PIN from your device. 
    • All PINs are valid for 7 days after being generated. 
  • For any problems releasing your number for porting, contact Verizon Care for assistance.
Verizon Business
  • Account number – Verizon Business account number found on the account bill. 
  • Number Transfer PIN/Port out PIN – 4-digit member-created PIN

    Note:

    • For members migrating from Verizon Business, the PORT PIN is the same as the account PIN.

 

  • ZIP code
  • For any problems releasing your number for porting, contact Verizon’s porting department at 888-844-7095 for assistance.
Verizon PrePaid
  • Account number – Verizon PrePaid account number found on the account bill. 
  • PIN – 6-digit requested PIN
    • Access MyVerizon.
    • Go to Number Transfer PIN page.
    • Select Generate PIN.
    • Alternatively, you can dial #PORT to request a porting PIN from your device.
    • All PINs are valid for 7 days after being generated.
  • ZIP Code
  • For any problems releasing your number for porting, contact Verizon Care for assistance.
Vonage
  • Account number – check the upper-right hand corner of your Vonage bill or online account.
  • PIN – the number used to verify your account with Vonage.
  • For any problems releasing your number for porting, contact Vonage at 732-944-0000 for assistance.

 

Back To Top

W

Walmart Family Mobile
  • Account Number – device IMEI/ESN
    • Dial #225 from your Walmart Family Mobile phone to obtain the account number.
  • Zip Code

    Note:

    • If the zip code you entered does not work, try the zip code of the store where you originally set up service.

 

  • For any problems releasing your number for porting, contact Walmart Family Mobile at 877-440-9758 for assistance.

    Note:

    • If you cannot get assistance from the Walmart porting center, contact the TracFone Port Center Support team at 800-327-2077 or text “Help” to 611611 for assistance.

 

Wing
  • Account Number
  • PIN
  • For any problems releasing your number for porting, contact Wing at 818-722-1441 for assistance.

 

Back To Top

X

Xfinity / Comcast

 Account Number – found on the Xfinity bill.
Business Name – this needs to be entered exactly how it is listed on the Xfinity account.
Authorized Signer’s Name – person authorized to make changes to the account.
Full Service Address – this is the physical address where the phone rings.

Xfinity Mobile / Comcast

Note:

  • This section is only to be used when porting from Xfinity MOBILE.

 

  • Account Number – 10-digit number, usually starts with 100. 

    Note:

    • This is not the bundled account number that includes landline, internet, or cable TV. 
    • There is a separate Xfinity Mobile account number needed to port.

 

  • PIN
    • Login to your Xfinity Mobile account online.
    • Go to Devices.
    • Select the phone number to transfer.
    • Scroll down and select Transfer your number, cancel this line to obtain the secure PIN via text.
  • Zip Code
  • For any problems releasing your number for porting, contact Xfinity Mobile 888-936-4968 for assistance.

 

 

 

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.

 

Last Updated date: Oct 04, 2024