Discover the Visible Payback Program


Ready to switch to Visible, but your current device is incompatible with the Visible network? Ease your worries, the Visible Payback program can help! This program offers to help you switch to Visible, purchase a new device, and have a low payment each month you participate in the Payback program.

 


Visible Payback Eligibility 

Before signing up for the Payback, you will need to meet the following criteria:

  • Must be a new Visible member
  • Your current device is incompatible with Visible's network
  • You must port in your existing phone number from an eligible carrier
  • You must maintain your Visible service for the full promotional period to receive all Payback credits (12 or 24 months, depending on promotion details).

Current members with incompatible and compatible devices can check-out other Visible deals and see if they are eligible for a different, but no less great, discount on their device or their monthly payment plan.

 

How do I sign-up for the Payback Program?

Follow the steps below to sign-up for the Visible Payback:

Step Action
1

Go to the Payback Program Landing Page.
2

Tap the Check Payback Eligibility button.


Note: The Compatibility checker window displays.
3

Enter your phone's IMEI number.
4

Click Submit.


Note:

  • If your device is incompatible with the Visible network:
    • You qualify for the Payback Program.
    • A success qualification blue banner appears.
    • Continue to Step 5.
  • If your device is compatible with the Visible network:
    • You do not qualify for the Payback Program.
    • You can bring your device and join one of our incredible plans.
    • Your phone must be unlocked.
5

Select View exclusive offers.


Note:

  • The Exclusive offers page appears.
  • If you choose the Shop new phones button, you won't receive the Payback Program credit.
6

Select the desired phone.


Note: A new window with the desired phone characteristics displays.
7

Choose one of the following option:

  • Affirm Pay
  • Pay today
8

Tap Continue.


Note: An "Already have an account" pop up displays.
9

Select one of the following:

  • Sign In
  • Continue as new member:
    • You must need to:
      • Create an account.
      • Select a Visible plan, if you are a new member.
10

Activate your phone with Visible.


If you need help activating, these help center articles can assist you


Note: Once you activate your phone on the Visible service, the Payback program will display as a monthly credit on your account.

 

How to check your Visible Payback Credit

To see the Visible Payback Program Credits on your account, you will:

Step Action
1

Open the Visible app or sign into your Visible account on the website.
2

Navigate to Dashboard > Rewards and savings


Note: Your Current total and applied promotions will display.
3

Review the promotional program credit.

 

Opting-out of the Visible Payback Program

Tried Payback and learned that you no longer want to participate in the program? Visible understands that there are different programs for members-Payback does not fit every new member. Chat into Care and our Visible Agents will help remove Visible Payback from your account.

 

If the Visible Payback Promo is applied to your cart, but you are not sure if you're ready to make this commitment, you can:

  • Remove the promo from your cart
  • Remove the device that works with this program from your cart.


Still want to look over Visible's promotions? There are still many Visible deals that can help new and current members.


 

Program Terms and Conditions

Save up to $105 via monthly service credits.

  1. Join Visible on a new line of service
  2. Purchase a new device at full retail price
  3. Select the Visible+ or the Visible plan
  4. Pay the applicable sales tax on the pre-credit price and activate your service within 30 days

 

Offer disclosure: Limited-time offer; subject to change.

New members will receive a discount off monthly service for the promotional period (12 or 24 months depending on the promotion) with the purchase of an eligible device via full retail purchase. Eligible devices for this promotion can be found here. Full device cost, including applicable taxes and fees, is required to be paid. Standard monthly service pricing applies once the full promotional value is applied. Monthly promotional credits will stop if the member is not on the Visible or Visible+ plan or if eligibility requirements are no longer met.

Monthly service credit is not transferable, not redeemable for cash and has no cash value. Member must maintain service for full promotional period (12 months) to get full benefit of the promotion; no value will be provided to the member for unused promotional months if an account is terminated.

The member is responsible for all applicable taxes and fees. Service credits may not be combinable with some offers or discounts. Minimum monthly service payment of $5/mo applies.

Promotion is void where prohibited, taxed, or otherwise restricted. Limited time offer. Visible reserves the right to change or terminate this offer at any time, with or without notice, including for any violation of Visible's terms of service. If Visible, in its sole discretion, determines that a member has engaged in abuse, misuse, or gaming in connection with this offer, or that the member intends to do so, Visible reserves the right to disqualify the member from this promotion.

 

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.

 

Last Updated date: Sep 30, 2026