Note:

• You can only gift annual plans.

• We do not accept Apple Pay for gifted plans.

• Purchases any one of the annual plans for another person.
• Does not need to have a Visible account to purchase a gifted plan.

• Receives an annual plan from the Gifter.

• The Recipient must: 

  • Use an email address not already associated with an active, lapsed, or terminated Visible account – this includes Network Free Trial accounts.

    • Existing members may create a new account if they wish to redeem their gift, but the new account must have a different:

      • Email address – must use the email address that received the gift email

      • Phone number – the existing account’s phone number cannot be transferred over to the new account

  • Use their own compatible phone when signing up for a Visible plan.

    • The Recipient can purchase a new phone through the Visible Shop after activation.

• Once the gift has been redeemed, the Recipient is responsible for any additional purchases or monthly add-ons, such as:

  • Device:

    • Purchase payments

    • Insurance 

  • Wearable monthly service fee – may come with plan

  • Global Pass

  • Switching to the Visible+ plan from the Visible plan

  • Switching to the Visible+ Pro plan from the Visible plan or Visible+ plan

Note:

Make sure you have double and triple checked the email address of the person you want to send the gift to.

• Once you have sent the gift, you cannot change the email address – see Refunding a gifted plan section for more information.

Navigate to the Gifting page on the Visible website.

On the Gifting page, there will be a side by side comparison of the annual plans.

• Review these comparisons to determine which plan you want to gift.

• Select one of the following:

• • Gift one year of Visible

  • Gift one year of Visible+

On the Let's fill in the details page, you will see your Purchase summary and 3 sections titled:

• Gift Delivery

• Contact

• Payment

Gift Delivery section:

• Enter the following information:

  • Recipient section:

    • First Name

    • Last Name

    • Email

    • Confirm Email

  • Sender section:

    • First Name

    • Last Name

    • Gift message

•  Select Continue to Contact.

Contact section:

• Enter the following information:

  • Email

  • Confirm Email

• Select Continue to Payment.

Payment section:

• Enter the following information:

  • Have a promo code? – select Apply to the right of the field once you have entered the promo code.

  • Billing address section:

    • First Name

    • Last Name

    • Street address

    • Apartment/Suite

    • City

    • State

    • Zip code

  • Choose one of the following payment methods and follow the prompts:

    • Card

    • PayPal

    • Venmo

• Select Use this payment method.

Review the payment information.

• Confirm all entered information is correct and make edits as needed.

• Select Continue to Review.

On the Let’s review your gift page:

• Confirm all entered information is correct and make edits as needed.

• Review and agree to the Visible Service Terms and Conditions and Supplemental Terms.

• Select Purchase gift.

You will be redirected to the Thank you for your purchase! page.

• You will be provided your: 

  • Order number

  • Purchase summary

• You will receive a confirmation email.

• A notification email is sent to the Recipient with their Gift code and the next steps to redeem their gifted plan.

Navigate to the email account the gift was sent to and open the email from visible@mail.visible.com.

• Here you will find your Gift code.

• Select [Learn more / Get started] to begin the redemption process.

On the Ready to open your gift? page, enter the following information and then select View gift:

• Email – use the email address that received the gift email

• Gift code

You will be redirected to a new page where you can review the details of your gift and your next steps.

• Choose one of the following options:

  • Get started – to accept your gift

  • No thanks – to decline your gift

    • If you choose No thanks, a confirmation pop-up will appear – confirm your decision by choosing Yes, return gift.

      • The Gift code becomes invalid.

      • You can no longer redeem the gift.

      • The Gifter receives an automatic refund – see Refunding a gifted plan for more information.

On the Let’s see if your phone works on our network page, follow the prompts to see if your phone is compatible. 

• You will need the following information:

  • IMEI – see Understanding your IMEI number with Visible for more information

  • Phone model

  • Current carrier

On the My bag page:

• You will see the following:

  • Your compatible phone’s:

    • Manufacturer name

    • Model name

  • Summary containing:

    • SIM choice:

      • eSIM (Digital download)

      • Physical SIM kit

    • Plan:

      • Visible plan

      • Visible+ plan

      • Visible+ Pro plan
• Select Continue.

On the Create an account page: 

• You will see the following fields, enter the missing information:

  • First name

  • Last name

  • Email address – will be prefilled with the email address that received the gift email

  • Confirm email address – will be prefilled with the email address that received the gift email

  • Password

•  Select Continue.

  • You will be redirected to the Check your inbox page.

  • A verification email is sent to the email address used to create the account.

Navigate to the inbox of your email account, open the verification email from visible@mail.visible.com.

• Select Confirm to complete verification.

Return to the Check your inbox page.

• Select Confirm.

On the Enter your address page:

• Enter the following information:

  • Street address

  • Apartment/Suite

  • City

  • State

  • Zip Code

• Select Next.

On the Bring your phone number over page you are provided 2 options:

• Get a new number instead >:

  • You will be redirected to a new page:

    • Enter Zip code.

    • Select a 6-digit prefix.

    • Select Continue.

• Enter the following information to begin the porting process and select Confirm:

  • Phone number

  • Account number

  • PIN or Password

  • Current billing ZIP Code

• You will be redirected to the We’ll take it from here page.

  • Select Confirm – see How to transfer or port your number into Visible for more information on porting.

On the Let’s review page:

• Confirm account creation details and make edits as needed.

• Check the box to agree to the Visible Service Terms and Conditions.

• Select Submit order.