Switching is SIMple


Trying to switch from one device to another or from pSIM to eSIM? Visible makes it SIMple by allowing you to do it right from your phone!

 

Is what you’re looking for not here? Try one of these articles:

 

Switch from one device to another on the Visible network

Have a brand new device and looking to transfer your service from the old one to the new one? Look no further! We can tell you everything you need to know about switching your service to a new device. 

 

The process you follow will depend on the type of SIM you use on your device:

Physical SIM or pSIM
  • Visible members who use a pSIM can transfer their service from one device to another by taking out the pSIM from their old phone and inserting it into the new one. 
  • If your new device is not pSIM compatible (there is no pSIM slot)– you can transfer your service and switch from pSIM to eSIM by following Switching is SIMple steps.

Embedded SIM or eSIM

Visible members who use an eSIM can transfer their service using their Visible app. For steps on how to do so, see the Switching is SIMple steps section.


Is my device compatible?

All devices purchased from Visible will be compatible with the Visible network. If you purchased your device elsewhere, use the Compatibility Checker to make sure your device can be used on the Visible network.


Switch from pSIM to eSIM with Visible

Visible can walk you through how to switch from a pSIM to an eSIM so you never have to worry about that tiny card again.

Here is what we recommend you do:

  1. Check if your device is eSIM compatible
  2. Follow the Switching is SIMple steps


Is my device eSIM compatible?

Not all devices are eSIM compatible. Make sure you check that you have a compatible device before switching from pSIM to eSIM:

iOS device
  1. Open the Settings app.
  2. Navigate to Cellular.
  3. If the Add eSIM section is present, your device should have eSIM capabilities

Samsung device
  1. Open the Settings app.
  2. Navigate to Connections > SIM card manager.
  3. If Add eSIM is available, your device supports eSIM

Google device
  1. Open the Settings app.
  2. Navigate to Network & Internet.
  3. Select eSIM Cards.
  4. If Connect to a Mobile Network has a Download a SIM instead? option, then your device is eSIM compatible.


Switching is SIMple steps

Before switch checklist


iOS and Android Devices

  • To ensure the activation process goes smoothly, see the Before switch checklist.
  • When completing these steps. ensure you are using the specific phone you intend to keep, whether you are switching service to a new phone or keeping your current device.

Step

Action

1

 Log in to your Visible account.

2

Navigate to Dashboard > Device details > SIM Transfer.

3

Choose A new phone on the Where do you want your eSIM? screen.

4

Click Continue.

Note: Make sure you are using the new phone you want to download the eSIM on.

5

Submit the device’s entire IMEI in the field provided.

6

Confirm that you completed the Before you activate Checklist on the screen by checking off the items listed below::

  • Are you on Wifi?
  • Is your phone updated?
  • Is your phone battery charged?

7

Select Continue.
8

Verify your account from the code sent to your email or phone number.

Note: A message appears on the screen announcing the service is being set up.
9

Follow the instructions on the device's screen.
10

Click Continue on one of the following screens: 

  • Success! – You have successfully transferred and downloaded your eSIM on your device
  • Almost Done – It may take up to 15 minutes for your eSIM to completely transfer and download

11

Check to make sure your service is working.

To transfer your pSIM or an eSIM to an eSIM on the same phone, follow these steps:

Step

Action

1

Login to your Visible account.

2

Navigate to Dashboard > Device details > SIM Transfer.

3

Choose My current phone on the Where do you want your eSIM? screen.

4

Submit the device’s entire IMEI in the field provided.

5

Confirm that you completed the Before you activate Checklist on the screen by checking off the items listed below:

  • Are you on Wifi?
  • Is your phone updated?
  • Is your phone battery charged?

6

Select Continue.

7

Verify your account from the code sent to your email or phone number.

Note: A message appears on the screen announcing the service is being set up.

8

Follow the instructions on the device's screen.

9

Click Continue on one of the following screens: 

  • Success! – You have successfully transferred and downloaded your eSIM on your device
  • Almost Done – It may take up to 15 minutes for your eSIM to completely transfer and download

10

Check to make sure your service is working.

 

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.

Last Updated date: Oct 07, 2026