Insure your device with Visible Protect by Assurant

Visible partnered with Assurant to provide device protection as a special service for you!. Visible Protect plans give members that extra peace of mind for the unexpected.

Insuring your phone with Assurant does not affect your ability to use Affirm to finance your phone. If you lose or damage the cellphone, or if someone steals the device, and you are financing with Affirm, reach out to the Care team for assistance.

Depending on the type of phone you have, your service address, and the protection plan you select, the services provided to you may vary. See the device protection plan page for more details by plan.

You can only add a Visible Protect plan at the time you purchase a new and eligible device from Visible.

Visible adds the protection plan to the monthly Visible service charges and appears as a separate line item. The monthly charge for Visible Protect includes the cost of insurance provided in the Plan. Claim limits and exclusions apply. See the device protection plan page for more details by plan.

What services are offered with Visible’s device protection plans?
What are the fees and deductibles for the Visible device protection plans?
AppleCare Services
File an Assurant Claim

Adding Visible Protect for your New Device

Switching Devices with Visible Protect
Cancel Visible device protection

Who provides coverage under Visible device protection plans?

Services provided by Visible Device Protection plans

Visible device protection plans include the following services:

Services	Details	Device Protection Plan
Hardware services	Your device protection plan will cover the cost to fix your device if the following should happen: Mechanical failure Electrical failure There is no limit to the number claims you can file for hardware services.	Coverage for hardware issues begins when the manufacturer’s warranty expires: Visible Protect Visibly Protect Service Contract Coverage for hardware issues starts at enrollment: Visible Protect pre-owned
Accidental damage, loss, or theft	Most warranties do not cover this service. The coverage for accidental damage, loss, or theft varies by protection plan and device. See the device protection plan page for more details by plan.	Up to two claims within a rolling 12-month period starting from the date of the first claim: Visible Protect Visible Protect Insurance Visible Protect pre-owned Note: The maximum replacement value is $2,000 per claim.
AppleCare Services	Service and support directly from Apple. Includes: 24/7 chat or call with an Apple Expert Unlimited access to the Genius Bar at Apple retail locations for technical support with Apple devices. Service at Apple Stores and Apple authorized Service Providers. Software support for: iOS iCloud Apple branded iOS apps	Up to two claims within a rolling 12-month period starting from the date of the first claim: Visible Protect
Pocket Geek® Mobile by Assurant®	If you have any of the Visible device protection plans, download the Pocket Geek® app. The services available on the Pocket Geek® app vary depending on the plan you are using. See the device protection plan page for more details by plan.	Visible Protect Visible Protect pre-owned Visibly Protect Service Contract Visible Protect Insurance

Visible Device Protection plans’ fees and deductibles

The service fee/deductible on approved claims* depends on the plan and device model. See the device protection plan page for more details by plan.

Fee/Deductible on Approved Claims	iOS	Android
Visible Protect	Screen only repair = $29* All other accidental damage = $99 Loss or theft = $199 or $280 Depends on the device No fee for out of warranty devices that need *hardware services.	Screen only repair = $99† All other accidental damage = $199 Loss or theft = $199 or $280 Depends on the device No fee for out of warranty devices that need *hardware services.
Visible Protect Insurance	Screen repair only = $29†† All other accidental damage = $99 Loss or theft = $199 or $280 Depends on the device	Screen only repair = $99† All other accidental damage = $199 Loss or theft = $199 or $280 Depends on the device
Visible Protect pre-owned	Screen repair only = $99† All other accidental damage = $199 No fee for out of warranty devices that need hardware services.	Screen repair only = $99† All other accidental damage = $199 No fee for out of warranty devices that need hardware services.
Visibly Protect Service Contract	No fee for out of warranty devices that need *hardware services.	No fee for out of warranty devices that need *hardware services.

*Claim limits and exclusions apply. For details on Plans, click here. Prices are subject to change.

† The $99 service fee for screen damage applies when service is provided through an Assurant-authorized repair center, where available; otherwise, a replacement device is available at $199.

†† Within the first two accidental damage claims or 24 months (whichever occurs first), the service fee for iPhone screen damage is $29 when services are provided through an Assurant-authorized repair center, where available. For all other screen damage and accidental damage claims, the service fee is $99.

AppleCare Services

If your Apple device needs repair or here are some ways you can service your device:

Getsupport.apple.com	Answer a few questions and you’ll be presented with options to help resolve your issue.
Locate.apple.com	Find an Apple Store or Apple-Authorized Service Provider near you.
1-800-APL-CARE or 1-800-275-2273	Speak directly to an AppleCare Advisor.

Once a device is no longer eligible for AppleCare Services, service continues through another Assurant-authorized repair center.

File an Assurant Claim

Follow these steps to file a claim with Assurant 24/7:

fastclaim.com/visible	Enter your information at the File, Continue, or Track My Claim section.
Call the Program Administrator at 1-866-576-1669	A Care Specialist will work with you to process your claim. Please select option 3 when prompted.

Device servicing will be provided by Assurant-authorized repair center, where available.

Check on your claim status 24/7! If you’ve been approved for a replacement, your replacement device will be shipped via next-business-day delivery, when available, at no additional cost. See our article on ordering and shipping for more information on when your replacement device will arrive.

Note: If your phone is lost or stolen, be sure to also contact us to suspend service and protect yourself against unauthorized use.

Adding Visible Protect for your New Device

Purchase a Visible Protect plan when buying a new phone or wearable from Visible.

Activation Steps

Open the Visible app or website.
Select an eligible device model.
Choose a payment structure:
1. Pay in full
2. Finance.
Select Add to Cart.
Add Visible Protect to the order in the cart.
Verify the monthly premium in the order summary.
Click Submit Order.

Note:

Your Visible Protect plan only activates on the account in which you purchased your new Visible device.
Devices that are not purchased through Visible, are not eligible for Visible Protect.
Your Visible Protect plan activates when you activate your newly purchased Visible device on your account.

Add Visible Protect plan to the correct account

Device activation must occur on the same account the device is purchased on to activate your Visible Protect plan.
- You cannot transfer your device to a new account and keep a Visible Protect plan.
  - For example, you buy a new iPhone 16 and give your old iPhone 14 to your kid. The Visible Protection plan for your iPhone 14 does not transfer to your child's account and you can not add a new Visible Protection plan though Visible.

Switching Devices with Visible Protect

Changing your device will impact your Visible Protection plan – a new Visible Protect plan must be selected whenever you purchase a new device on the Visible app or website.

Switching to a device not purchased through Visible	Devices that are not purchased through Visible are not eligible for Visible Protect. Your current protection policy will not transfer to another device. Members will have to manually cancel their policy. See Cancel Visible device protection for more details. Assurant sends an email notification informing you that the Visible Protection policy does not transfer to the phone you switch your SIM to.
Switching to a device purchased through Visible	In order to keep a Visible Protect plan active, you must select it whenever you purchase a new, eligible device through Visible. Select a new Visible Protect plan when you purchase a new device through Visible to have coverage on your new device. The new Visible Protect plan will start when you activate your new device. Your old policy can not be transferred to a new device. Activating service on a newly purchased Visible device will automatically cancel any Visible Protect plan you have on your previous device.
Keep your account active to keep Visible Protect	If your Visible account is in a lapsed status, but reactivated within 10 days of being lapsed – your Visible Protect policy will also reactivate. For Annual plan only – if your monthly payment for the Visible Protect plan fails, then your Visible Protect plan will be lapsed until you either pay the amount due or 10 days pass. If your account is not reactivated within 10 days of being lapsed – your Visible Protect policy will be canceled and removed from the account. If your account goes into a terminated status – your Visible Protect policy will be canceled and removed from the account.

Cancel Visible device protection

You can cancel your Visible Protect device protection at any time by reaching out to the Care team or by doing it yourself on your account following these steps:

1	Navigate to Dashboard > Device details on your account.
2	Select Phone under Lines.
3	Go to Plans and Services
4	Click on Remove protection.
5	Select Yes, cancel protection to remove Visible Protect in the "Cancel your Visible Protect plan?" pop-up window. Note: Request insurance coverage cancellation for each device separately. Re-enrollment is not available through Visible. If you change your mind during the cancellation process, select No, don't cancel.
6	Wait for a banner to appear at the top. If the banner message is: "We received your request to cancel Visible Protect. Please contact Assurant with any questions or issues", Wait for Visible to send a confirmation email validating the cancellation request has been received. "Oops, we're having trouble processing your request. Please try again later": Please attempt the cancellation process one more time. If that fails once again: Contact the Care team to get help Note: You will receive an email confirming your cancellation request.

Note:

When applicable, you may receive a prorated refund for your monthly premium – see coverage documents for more details.
If you decide to cancel your Visible service, your Visible Protection will be automatically canceled too.
Assurant sends you an email when any Visible Protect policy is canceled.
If a payment fails or is missing, device protection coverage is automatically paused.
- Note: You must complete the payment before payment due date to restore device protection.

Who provides coverage under Visible device protection plans?

Visible Protect	Property insurance is underwritten by American Security Insurance Company in all states except NH, where the underwriter is Standard Guaranty Insurance Company. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except in CA where the Obligor is Sureway; in FL where the Obligor is United Service Protection, Inc.; and in OK where the Obligor is Assurant Service Protection, Inc. These companies operate under the trade name Assurant.
Visible Protect Insurance	Property insurance is underwritten by American Security Insurance Company in all states except NH, where the underwriter is Standard Guaranty Insurance Company. These companies operate under the trade name Assurant.
Visible Protect pre-owned & Visibly Protect Service Contract	The Service Contract Obligor is Federal Warranty Service Corporation in all states, except in CA where the Obligor is Sureway; in FL where the Obligor is United Service Protection, Inc.; and in OK where the Obligor is Assurant Service Protection, Inc. These companies operate under the trade name Assurant.

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.

Last Updated date: Sep 28, 2026