Making a payment


Here's some general information about making a payment with Visible:

  • Payments are immediately applied at submission.
  • A member can make a payment as early as 7 days prior to the next due date.
  • Payments must be made by 11:59 PM on your due date
  • Payments made after the due date may result in loss of service, and the account falls into a lapsed status.

  

Payment Methods

Members can add payment methods to their Visible account. A member can assign a default payment method to manual or Autopay payments.

Visible accepts a plethora of payment methods! Here's a list of what we support:

  • All major card brands including credit, debit, and prepaid cards.
  • PayPal
  • Venmo
  • *Apple Pay (iOS app only)

 

*Apple Pay: is currently only available to make a one-time manual service payment for your account, including if your account has lapsed and you need to bring your account current. Apple Pay is not available for autopay, activation, or purchases. 
  

Note:
  • Visible does not support payments in the form of physical cards, EFT, mailed cash/checks, or wire transfers.

 

Differences between monthly and annual phone payments

Visible allows members to choose monthly or annual payments for their phone service plan. Paying annually provides the member with savings and removes the monthly obligation to submit a payment for service.

 

The phone plan payment due date for:

Month Payments:

  • Monthly payments for services are due every 30 days.
  • Visible sends payment reminders in the following intervals:
    • 6 days before payment is due.
    • 3 days before payment is due.
    • 1 day before payment is due.
    • 12 hours before payment is due.

Note: Payment due dates are based on service activation date.

 

Annual Payments:

  • Annual payments for service is one calendar year from the date of service activation.
  • Visible sends payment reminders in the following intervals:
    • 60 days before renewal.
    • 35 days before renewal.
    • 15 days before renewal.
    • 3 days before renewal.

Note: Payment due dates are based on service activation date.

 

Services that are not available as annual plan options:

  • Smartwatch Service: A monthly payment is required if you are on the Annual Visible & Visible+ Plan.

    • Note: Smartwatch service is only included with the Annual Visible+ Pro Plan.

  • Visible Protect: A monthly payment is required in order to apply to the account's devices and wearables.

  • Monthly service discounts do not apply to annual plans.

  • Visible Payback service credits can only be applied to monthly service plans. An Annual Plan is not available to pair with Visible Payback at this time.

See the Visible Plans page For more information on the differences in paying monthly or annually for Visible services.

 

Manual payment

Want to make a payment right now? No problem!

 

Here's how payment works:

  • A member can make a manual payment as early as 7 days prior to the next due date.

  • Payments must be made by 11:59 PM on your due date.

  • Payments made the day after the due date may result in loss of service, and the account falls into a lapsed status.

If you want to make a payment using the Visible app or website, follow these steps:

Step Action
1 Log into the Visible account.

Note: Make sure you Add payment method before proceeding.
2 Navigate to the My Account > Dashboard.
3

Select Pay Now.

The Visible App displays:

  • Payment amount.
  • Payment method.

 
Add a payment method

Save a payment method so you don't go through the hassle of typing in payment information over and over again.

 

If you want to add a credit card payment method through the Visible app or on the Visible website, follow these steps:

Step Action
1 Log into your Visible account.
2 Navigate to Quick links.

Note: Located on the My Account dashboard.
3 Select Payment Methods.
4 Select Add payment method.
5 Add your card's information and billing address.
6 Select Set as Default to save payment information (optional).

Note: If the member adds a payment method for the first time, the system does not show this option.
7 Click Save.

Note: A green box stating [Card Name-Card Number] successfully added appears.

 

Note:

  • If you only have one payment method, this will be the defaulted payment method.
  • To set a payment method as Default after adding a payment method to a Visible account:
    • Navigate to the Payment Methods screen
    • Pick the payment method you want as your default method
    • Click the 3 dots to the right of the payment method
    • The app will ask: Update default payment?
    • Click Set as Default
    • A green box stating: [Payment Method] successfully set as default appears at the top of the screen

 

Paypal:

To add Paypal as a payment method through the Visible app or on the Visible website, follow these steps:

Step Action
1 Log into your Visible account.
2 Navigate to the Quick Links section

Note: Located on the My Account dashboard
3 Select Payment Methods.
4 Click Add payment method.
5 Select PayPal as the payment method.

Note: A Log in to PayPal screen appears.
6 Enter your email address.
7 Click Next.
8 The screen automatically returns to your Visible account.
9 Fill-out your Paypal billing address.
10 Check Set as Default to save payment information (optional).
11 Click Continue.

Note: A green box stating: [PayPal] successfully added appears to confirm the account's payment method.

 

Note: To set a payment method as Default after adding a payment method to a Visible account:

  • Navigate to the Payment Methods screen
  • Pick the payment method you want as your default method
  • Click the 3 dots to the right of the payment method
  • The app will ask: Update default payment?
  • Click Set as Default
  • A green box stating: [Payment Method] successfully set as default appears at the top of the screen

 

Venmo:

To add Venmo as a payment method through the Visible app or on the Visible website, follow these steps:

Step Action
1 Log into your Visible account.
2 Navigate to the Quick Links.
3 Select Payment Methods.
4 Click Add payment method.
5 Select Venmo as the account's payment method.
6

Click Continue.

  • The system displays a QR code for the member to scan.
  • The Visible app sends the member to the Venmo login screen.
7 Confirm Venmo as selected payment method for Visible.

Note: The screen automatically returns to your Visible account.
8 Fill-out your Venmo billing address within the Visible app.
9 Check Set as Default to save payment information (optional).
10 Click Continue.

Note: A green box stating: Venmo successfully added appears to confirm the account's payment method.

 

Note: To set a payment method as Default after adding a payment method to a Visible account:

  • Navigate to the Payment Methods screen
  • Pick the payment method you want as your default method
  • Click the 3 dots to the right of the payment method
  • The app will ask: Update default payment?
  • Click Set as Default
  • A green box stating: [Payment Method] successfully set as default appears at the top of the screen

 

Add backup payment method

Setting a backup payment method allows you to never miss a payment! If an issue occurs with your default payment method, this allows payment to be processed through an automatic backup payment method.

 

To add a backup payment method through the Visible app or on the Visible website, follow these steps:

Step Action
1 Log into your Visible account.
2 Navigate to Account Dashboard > Account Overview > Quick Links
3 Select Payment Methods.
4 Select Add payment method.
5 Click the three dots.

Note: Located on the right of the payment method you would like to make your backup payment.
6 Select Set as backup.
7

Click Yes, update on the Set as a backup Screen.

Note: On the Payment methods page, "Backup" appears above the assigned payment method.

 

Note: For Paypal and Venmo payment methods, follow the same process for back-up payment methods for credit cards.


Remove a payment method

To add a remove a payment method through the Visible app or on the Visible website, follow these steps:

Step Action
1 Log into your Visible account.
2 Navigate to the Account Dashboard > Account Overview > Quick Links
3 Select Payment Methods.
4 Select the three dots on the individual payment (right of the payment screen).
5 Select Remove
6 The screen asks: Remove payment method?
7 Click Remove.
8 A green box stating: [Payment Method] successfully removed appears to confirm the payment method removal.

 

Note: For Paypal and Venmo payment methods: follow the same process for removing payment methods for credit cards.

 

Autopay

Make your life easier by switching to Autopay. With Autopay, you do not need to worry about making a payment on time.


To set up a recurring payment (Autopay) on the Visible App or website, follow these steps:

Step Action
1 Log into your Visible account.
2 Navigate to the Account Dashboard > Account Overview.
3

Select Autopay.

Note: You can find the Autopay option either:

  • The upper right-hand corner of the Payment Method screen.
  • Under Quick links section.
4

Toggle Autopay on:

  • Swipe right to turn on Autopay
  • Swipe left to turn Autopay off
    • Turning off Autopay: a pop-up screen will appear to confirm turning off Autopay
    • Tap "yes, turn off"

Note: You can read Terms and Conditions if you click on the Autopay Terms and Conditions hyperlink
5 Click Close.

 

Note: Add a Payment method before turning Autopay on.

Note:
Issues processing a payment? Check the following scenarios to troubleshoot the issue:

  • A default payment method and no backup payment:
    • Visible tries a second and a third time to process your default payment. If your default payment fails on the third and final attempt, you need to make a manual payment.
  • A default and backup payment method
    • Visible tries both the default and backup payment method. If both fail, Visible makes a total of three attempts to charge both the default and backup forms of payment. If the third and final attempt fails, you will need to make a manual payment.


Payment History

To view your payment history on the Visible App or website, follow these steps:

Step Action
1 Log into your Visible account.
2 Navigate to My Account > Dashboard.
3 Click on Activity.
4 Filter by order type.
5 Select the Service Renewal checkbox
6 Select Apply.

Note: View the recent activity on the account.


Refunds & Chargebacks

Chargeback Status

If you are curious about the status of a chargeback, reach out to the credit card or banking institution you opened the chargeback with to learn the status of the claim.

Denied Refunds

If your bank and/or credit card company denied a refund from Visible, you will have to contact the financial institution to find out what happened.

 

 

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.

 

Last Updated date: Sep 28, 2026