Discover Visible 5G Home Internet!


What is Visible 5G Home Internet?

We know you love your Visible phone service, promos and all the fun stuff. What if we bring that same unbeatable value straight to your house? Plot twist: We just did!.  

 

Welcome to the next chapter of Visible! You already know that Visible phone service is on fire. We're moving past just phones and dropping something new from the brand you adore: Visible Home Internet. It runs on Verizon's 5G network, letting eligible members easily add home internet right onto your Visible phone plan, no cap. 

 

Get to know our Visible Home Internet Gateway Experience!

Other companies call it a "router," but we prefer to call it the "Gateway." Why? Because this thing is straight-up stacked with cutting-edge tech to give you the best home internet experience, no cap.

 

Sounds like Visible did it again, right? Let’s dive into all the deets:

What is a Visible Home Internet Gateway?

This Gateway is a beast—it can handle up to 128 devices all at once! You get serious speed with up to 200 Mbps for downloads (getting stuff) and up to 15 Mbps for uploads (sending stuff). 

Forget a physical SIM card; it uses an embedded eSIM for instant connection. If you need to plug in a wired connection, you can use the WAN/LAN port on the back. It looks good, is easy to use, and fits perfectly in a modern home.
What does it cost?

Wow! You’re not going to believe it:

  • Monthly Plan: $30/month
    • Gateway not included.
  • Annual Plan: $300.00
    • Gateway included
  • Gateway: $49.99
Is there any Visible Home Internet Promotion?

Are you kidding me? You know Visible always has the best promos for you!

We’re leading with an incredible introductory offer: for just $49.99 total, you can get the first two months of service and the Visible Home Internet Gateway included. 

Note: When you end your second month, you can choose between:

  • The flexibility of a $30 monthly plan  
  • The value of a $300 annual plan, with all taxes and fees included.
  • Consult Terms and Conditions
How about the payments?

We know you enjoy Visible’s flexibility, so your payment will be:

  • At checkout
  • You can activate your service up to 30 days post transaction
  • You can adjust autopay or manual pay
How about billings?

When it comes to billing, we’ve kept the experience streamlined: 

  • You will receive an email receipt for the mobile phone and the internet product, with a single payment cycle and charge for both.
  • You have the option of '”Dual Address Management”. This allows you to maintain a standard billing address for the payment method while designating a separate service address specifically for where the Gateway is located.
    • This ensures your account stays flexible and organized, even if the service location differs from the billing home.
How do I know if I’m eligible?

Curious to see if you are eligible? Well, let’s go: 

  • You must be an active Visible member.
  • Don’t tell me you are not a Visible member? No way! But wait, it’s never too late, go to visible.com, pick a great mobile plan and join us!
  • Visible service must cover your area.
  • Go to Visible 5G Home Internet to verify your address’ availability. 

 

Purchasing a Plan

We knew it! Now, you want to have the best home internet across the country, right?

 

Follow the next steps to purchase an incredible plan:

Step Action
1 Go to Shop home Internet > Visible 5G Home Internet Landing page.
2 Sign In
3 Go to Overview Dashboard
4 Go to Home Internet
5

Check address availability by filling in the following information:

  • Street address
  • Apartment/Suite
  • City
  • State
  • Zip Code
6

Click check availability

Note: A green ribbon at the top of the screen will appear to indicate service is available on area
7 Select one of the plans
8 Confirm plan selected
9 Select checkbox to agree Terms and Conditions
10

Click on Submit order

Note: You will receive an email confirmation. 

 

Tracking your Gateway

Anxiety, right? We know you’re super excited to have your new Gateway at home! Follow the next steps for tracking it:

Step Action
1 Go to Overview dashboard
2

Go to Order history > View details

Note: You’re going to find the shipment status and the estimated delivery date. 

Note: Oops! Your Gateway just arrived, but you lost your quick start guide? No worries, visit  visible.com/unbox, and don’t miss any important info.

 

Activating your service

Congratulations, you got the best home internet service ever!

 

Follow these steps to activate it! 

Step Action
1

Go to Account Overview dashboard

Note: A blue banner appears stating “Activate your home internet gateway”
2 Select click here in the blue pop-up
3

Select Activate

Note:

  • If the blue banner doesn’t show in your screen, you have other options to activate:
    • Go to Account Overview dashboard> Devices > Home Internet > Activate
    • Go to Account Overview dashboard>Scroll down to the Get the most out of Visible section>  select Visible 5G Home Internet tile
  • Activation status should be updated on Overview Dashboard

 

 

Set up your Gateway

Good morning, beautiful! It’s time to wake up your Gateway!

 

Follow these steps to set up! 

Step Action
1 Go to Overview dashboard > Devices >Home Internet
2

Plug it in

Note: Plug one end of the power adapter into the router and the other end into a power outlet on your wall. 
3

Check for a solid white light. 

Note: You can find that the white light blinks and fluctuates between red and white.

  • Wait for 10 minutes until it stabilizes:
    • If  the light settles on solid light, it means  the setup process  was successful.
      • Continue to step 4
    • If the light settles on solid red, it means the setup process was unsuccessful.
      • Move the Gateway to a different place.
      • Repeat step 1
4

Connect your devices. 

Note: 
Use the Wi-Fi name and password located on the bottom of the router to connect your devices to your new wi-fi. 
To personalize your Wi-Fi name and password, or any network settings, visit the gateway administration page. 

 

Managing your Gateway

Every device is a universe! Get to know how to manage your Gateway:

Action  How to?
Check power and Physical Connections

This Gateway is pure energy! Let’s check some stuff: 

  • Ensure you plugged the power adapter firmly into both the wall outlet and gateway.
  • Verify the outlet has power

Note: If using an Ethernet cable for setup. Ensure it is clicked into the WAN/LAN port.
Optimize Gateway Placement (Signal Issues)

Let’s find an awesome place for your gateway:

  • Elevate the device: Place the router on a shelf or table rather than the floor
  • Move to a window: Position the device near a window with a clear line of sight to the outside.
  • Avoid Interference.
    • Keep the gateway at least 3-5 feet away from microwaves, baby monitors or large metal objects (like refrigerators)
Interpret LED Light Status

Hey, not all lights mean chaos! But let’s ensure your gateway is working cool:

  • Solid white: Normal operation/Connected
  • Blinking white: Device booting up or searching for signal (wait 3-5 minutes)
  • Solid red: No internet connection/No signal detected
  • Blinking red: Critical error or overheating
  • Solid/blinking blue: WPS pairing mode or system update in progress
  • No light?: Wait a few minutes after plugging in the device to see the blinking white light.
Perform a Power Cycle

We all need a reset sometimes, right? Let’s help your gateway to have one:

  • Unplug the power cord from the back of the router
  • Wait exactly 60 seconds
  • Plug the cord back in and allow 5 minutes for the lights to stabilize
Restart the Activation Handshake

And sometimes we just need a little time alone, don’t we? Just a sec, let’s go:

  • If the “Activate” button in the app fails, toggle Airplane Mode on your phone for 10 seconds, then off.
  • Refresh the Visible app and attempt the “Activate” click again to re-trigger the signal to the network.
Perform a factory reset

Other times, we need a fresh start! Let’s bring it to your gateway: 

  • Locate the small “Reset” pinhole on the back or bottom of the device
  • Use a paperclip to press and hold the button for 15 seconds

Note: This will reset the Wi-Fi name and password back to the defaults printed on the sticker

 

Leaving your area?  

Life is about cycles, and it’s great! If you are going to move soon, remember that your gateway is directly associated with your service address. So, first check to see if your new address is eligible for Visible 5G Home Internet. If yes, before you move into your new home, please:

  • Cancel your existing home internet service.
  • Place a new order for home internet service and gateway for your new address. 

Cancelling your Service

It's a huge bummer you're leaving, but we make it easier for you. Follow these steps to cancel your service:

Step Action
1 Go to Overview dashboard > Service and plans > Home Internet service
2 Click on the three dots 
3

Select Remove Plan

Note: A pop-up appears displaying  “Are you sure you want to remove home internet?
4 Select Yes, remove it. 

 

Return Procedure

Not feeling the Gateway? Big mood. Don't sweat the return—we made the process totally chill.

Please contact a Visible Care Agent to guide you through all the necessary steps to return your gateway  and get your refund.

Return Conditions: 

  • You have 14 days to return a non-working router for a full $49.99 refund.
    • Note: If the service itself isn’t working, that window extends to 30 days.
  • The refund is strictly contingent on returning the gateway.

Limited One-Year Warranty

Your Visible Home Internet gateway is covered by a one-year limited warranty, provided by the manufacturer and administered by Visible. The warranty period lasts for one year from your date of purchase.

What is Covered: This limited warranty covers manufacturing defects in materials and workmanship.

What is Excluded: This warranty does not cover damage resulting from misuse, neglect, abnormal use, tampering, unauthorized repairs, or modifications. It only covers defects in materials and workmanship.

Implied Warranties: All applicable implied warranties—such as the implied warranties of merchantability and fitness for a particular purpose—last only as long as this limited warranty, unless otherwise required by law. 

Please note that some states do not allow companies to limit the duration of these implied protections. If you live in one of those states, the time limit above may not apply to your situation.

Your Rights and Transferability: This warranty extends only to the original purchaser of the product in the United States and is not transferable. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. 

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

No person or representative is authorized to assume any other liability for the Visible in connection with the sale, repair, or replacement of this product.

How to Obtain Service: To obtain warranty services, please contact the Care team through the Visible app or via online chat.

Promotion Terms and Conditions

Existing Visible members get a Visible 5G Home Internet gateway on us ($0) when you purchase an Annual Home Internet (12-month) or Introductory 2-Month plan.

  • Log in to your Visible account.
  • Add an Introductory 2-Month or Annual Visible 5G Home Internet plan to your cart.
  • Confirm your $0 Gateway is in your bag and complete checkout.
  • Activate your service via the Visible app once your Gateway is delivered.

New Visible 5G Home Internet lines only.

 

Annual Plan Introductory Offer: $300 for 12-months of service. Offer includes a gateway device at no additional cost. Upfront payment required.  

 

Monthly Plan, 2-Month Introductory Offer: Valid thru 7/29/26. Available to existing Visible mobile members for new Home Internet lines in eligible areas. $49.99 upfront payment covers the first 2 months of service (reg. $30/mo) and includes a gateway device (reg. $49.99) at no additional cost. After the 2-month promotional period, the standard monthly rate applies (currently $30/mo). 

One offer per qualifying address. Requires active Visible mobile service. Qualifying device and service plan must be purchased in the same transaction. Member must maintain an active Visible mobile line to qualify for and maintain Visible 5G Home Internet service. Auto-pay enrollment is required for Home Internet service if you are currently enrolled in auto-pay for your mobile line. 

Offer available only at Visible.com. Promo is non-transferable and has no cash value. Taxes and fees are included in the service plan payment. May not be combined with other service promotions or Bring a Friend credits.

Void where prohibited. Visible reserves the right to change or terminate this offer at any time, including for violations of Visible’s Terms of Service. Personal use only; resale is prohibited. If Visible determines a member has engaged in abuse or gaming of this offer, Visible reserves the right to disqualify the member.

 

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.