How to transfer or port your number out of Visible


Any Visible member can port-out of Visible. This means that the phone number you used with Visible can be transferred to another network if you decide to leave.


What do I need to port-out of Visible?

In order to port-out or transfer your number from Visible to another carrier, you will need:

  • Your Visible account number
  • A Port-Out PIN

Port-Out PINs need to be requested from your Visible account.

 

Note:

  • Your Port-Out PIN is only valid for 7 days from the time you request it.
  • A maximum of 3 PINs in any 24 hour period are allowed to be requested.
  • If you request a new PIN, any previously requested PINs will be invalidated.
  • Invalidate the latest Port-Out PIN by using a link provided in your email or SMS.
  • A port out pin requested via email can take up to 60 minutes to arrive.

 

Getting your Port-Out PIN

Ready to port out? There are two different processes depending on your Line Lock Status:

 

Unlocked Status

If you have an Unlocked Status, follow the next steps to port-out your SIM:

Step Action
1 Open the Visible app or sign into your Visible account on the website.
2 Navigate to My Account Dashboard.
3 Click on the arrow next to the phone line on the Lines section.
4

Click the Line Lock & portout-PIN option.

Note: The Line Lock & portout-PIN window displays.
5 Click Generate PIN.

Note:
  • An "Email & SMS" sent green banner appears.
  • A "Generate new PIN" option displays.

 

Locked Status

If your account is in a 'Locked Status,' you must unlock the Line Lock setting before you can port your number. Follow the steps below to update your settings:

Step Action
1 Open the Visible app or sign into your Visible account on the website.
2 Navigate to Account.
3 Go to your phone line Device details section.

Note: The Line Lock & portout-PIN window displays.
4 Select the arrow next to Line Lock & portout-PIN option.

Note: The Line Lock & portout-PIN window displays.
5 Click Unlock.

Note: A "How long do you want your number unlocked?" tile displays.
6 Select an option for how long you'd like your number unlocked.
7 Select Save.

Note: A "We need to make sure it's really you" pop-up appears.
8 Enter the 6-digit code you received through your registered email.
9 Tap Confirm.

Note:
  • A "Line Lock settings updated" green banner will appear at the top of the screen confirming that the Line Lock setting has been updated.
  • You will receive an email and SMS confirmation of the Line Lock toggle change.
  • If you have a lapsed account, you only receive a SMS confirmation.
  • After the 30 minutes cooldown period, the "Get your port-out PIN" option appears.
10 Click Generate PIN.

Note:
  • An "Email & SMS" sent green banner appears.
  • A "Generate new PIN" option displays.

 
Once you have your Visible account number and Port-Out PIN, you're ready to initiate a request for porting with a new carrier.
  

Note:

  • In order to transfer your number to another carrier your Visible account must be active or no more than 50 days have passed since your last successful payment.
    • After 50 days your number will no longer be available to you.
  • Changed the email associated with your account in the last 30 days you will need to view your Port-Out pin via text message, or using your old email.
  • If the account has lapsed - you will only receive your port-out information by email.

 

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.

Last Updated date: Sep 28, 2026