What is an Authorized Agent and how is it related to privacy?


An Authorized Agent is a business or an individual that is assigned by a Visible Member to exercise privacy choices on that Member’s behalf. These choices may include downloading or deleting personal information on behalf of a Member.

Only one Authorized Agent can act on a Member's behalf at a time, and both the Member and the Authorized Agent will be notified whenever the agent exercises a choice on the Member’s behalf. Combined, Members and Authorized Agents can make up to 12 download requests in a 12-month period.

  • A Member can change, renew or remove an Authorized Agent at any time.
  • Unless renewed, an Authorized Agent’s ability to manage privacy on the Member’s behalf will expire automatically in six months.
  • If an Authorized Agent receives a renewed invitation from the Member, they must complete a new Visible Authorized Agent Registration.
  • Members can review request history at any time.

Note: Visible may require Members to prove that they have granted a business or individual authority to exercise privacy choices on the Member’s behalf.

How do I register an Authorized Agent for my Visible account?

To add or update an Authorized Agent, active and former Members must:

 

Step Action
1
Login to the Data and Privacy Portal through either of the next entry points:
  • My Account Dashboard.
  • Settings.
  • The footer.
2

Go to the Privacy rights dashboard>Assign& manage your authorized agent section.

Note: An Authorized Agent information screen displays.
3

Select Continue.

Note: A Verify identity screen appears.
4
Enter the 8-digit verification code.
Note:
  • If you enter the correct code:
    • An automatic verification message appears.
    • The Assign agent section displays.
    • Continue to Step 5.
  • If you don’t enter a correct code:
    • An automatic Incorrect code message appears.
    • You can choose one of the following instructions:
      • Try entering the code again.
      • Resend a new code.
5
Fill out the required information.
6

Tap Continue.

Note: A What is an agent name? screen displays.
7

Click Okay.

Note: The Review & submit section displays.
8

Tap Submit request.

Note: A Success screen appears.
9

Click Back to Data & Privacy Portal.

How does an Authorized Agent exercise privacy choices on behalf of a Member?

The Authorized Agent must:

Step Action
1 Receive the authorization email sent to the address the Member provided to register.
2 Go to the Visible webpage.
3
Enter to the Data & Privacy Portal through:
  • My Account Dashboard.
  • Settings.
  • The footer
4

Click the arrow next to the Authorized agent tile.

Note: An Email verification screen displays.
5 Enter the verified email.
6

Tap Send.

Note: You will receive an email with a confirmation link.
7

Click the provided link.

Note:

  • The Data & Privacy Portal page displays.
  • Your status is going to be shown as Pending registration.
8

Locate the Your Visible clients tile>click the arrow.

Note: An Agent verification screen appears.
9

Enter your Authorized agent code.

Note: You will find the Authorized agent code in the original email you received.
10

Click Submit.

Note:

  • The Data & Privacy Portal page displays.
  • Your status is going to be shown as Active.
11

Locate the Your Visible clients tile>click the arrow.

Note: Your Account Dashboard appears.

How does an Authorized Agent log in to the Privacy Portal?

The Authorized Agent must:

1 Go to the Visible webpage.
2
Enter to the Data & Privacy Portal through:
  • My Account Dashboard.
  • Settings.
  • The footer.
3

Click the arrow next to the Authorized agent tile.

Note: An Email verification screen displays.
4 Enter the verified email.
5

Tap Send.

Note: You will receive an email with an access link.
6

Click the provided link.

Note: The Data & Privacy Portal page displays.
7

Locate the Your Visible clients tile>click the arrow.

Note: Your dashboard appears.

How do I revoke an Authorized Agent’s permission?

To add or update an Authorized Agent, active and former Members must:

Step Action
1
Login to the Data and Privacy Portal through either of the next entry points:
  • My Account Dashboard.
  • Settings.
  • The footer.
2

Go to the Privacy rights dashboard>Assign & manage your authorized agent section.

Note: An Authorized Agent information screen displays.
3

Click Remove agent.

Note: An Are you sure you want to remove your agent? screen displays.
4

Tap Yes, remove.

Note: A Success screen appears.
5

Click Back to Data & Privacy Portal.

 

If you need assistance, feel free to reach out to the Care team through the Visible app or chat online.

 

Last Updated date: Oct 09, 2026