Explore Visible plan features

The Visible and Visible+ plans come with a number of features exclusively for our members.

Our plan features include: 

* While more than one device may be connected to your Hotspot at one time, a single connected device will experience optimal speeds. Performance will be reduced if multiple devices access data through the Hotspot simultaneously. Actual data speed, availability and coverage will vary based on device capabilities, usage, your location and network availability.

** Smartwatch service requires an additional fee on the base plan and on Visible+ plan. 

*** Basic Visual Voicemail is available on iOS devices only.

Check out what Visible currently offers! See the Visible Plans Page for more information on the available Visible plans.

Features

Call Forwarding
Hotspot
International Services
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Video Streaming

Smartwatch Service
Voicemail
WiFi Calling
Wireless Emergency Alerts (WEA)

Call Forwarding

With Call Forwarding, you can forward your mobile calls to another phone number, including another mobile phone or a landline phone, like your home or office number.

When Call Forwarding is turned on, your mobile phone won't ring when you receive a call. The call will be sent straight to the phone number that’s receiving your forwarded calls.

Call Forwarding is available to any active Visible Member.

Enable and disable call forwarding with the through the following steps: 

Hotspot

Power outages usually mean no WiFi. We say, no WiFi no problem!

A Mobile Hotspot lets you share your Visible network connection with another device so it can access the internet. This service is included with all plans.

Hotspots are ideal for members who:

• Travel for work
• Work remotely
• Need to use the internet away from home

Follow these steps to turn your Personal Hotspot on and off:

International Services

One of the highlights of our plans are the international calling, data, and roaming features. Even though Visible does not expand the entire globe, we offer services outside of the US including Global Pass. Visit Visible's International Services page to learn more.

Spam Protection

Spam protection provides automatic detection and identification of potential calls.

Features 

With Visible, members can reduce and manage spam calls within the Visible app and on the Visible website.

Learn how to:

Opt-in or out of Spam Protection and Filters

The spam management feature provides the member with the option to decide if they want an automated Spam Protection feature in place.

Follow these steps to turn the feature on or off:

Note: The feature is turned on by default.

Blocking Calls

You have the option to choose the amount of spam calls you would like to protect yourself against:

• High-risk
• High & Medium-risk
• All spam calls

This setting is defaulted to High-risk.

Follow these steps to choose the amount of spam calls come through:

Determine what happens to blocked calls

A Visible member can choose how they want to block spam calls. The options include:/p>

• Voicemail – Sent to voicemail. This is the default setting.
• Blocked completely – Terminates the blocked call.

Follow the steps below to block spam calls:

Report Spam Calls

Visible provides the ability to report numbers from the recent caller list not marked as spam.

Follow these steps to report a call that should have been blocked:

Note: The numbers reported may not end up blocked.

Un-spam a Call

Visible provides the ability to see blocked calls and numbers from the last 30 days. If you see a number mistakenly marked as spam from the recent blocked calls list, Visible can “un-spam” a number.

Follow these steps to report un-spam calls:

Note: The numbers reported may not end up un-spammed.

Spam Assistance

Spam Protection is not working

• Make sure the Visible app is updated to the most recent version on your phone.
• For more information on how to check if your Visible app is up to date, see How to keep your device updated with the Visible Network

Smartwatch Service

With Visible smartwatch service, you can have service on the go! To learn more about Visible’s smartwatch service, visit our plans page. 

Video streaming

With all the Visible network plans, you’ll never have to worry about missing your favorite show! Visible offers video streaming for every plan. Streaming quality varies depending on plan and activation date. Visit Visible Network Features to learn more.

Voicemail

Setup and access your voicemail
Save voicemails
Troubleshooting voicemails

Definitions

Visible offers both basic and visual voicemail features. Basic voicemail works on all compatible phones, while Visual Voicemail allows you to manage messages directly through a screen interface on iOS and Android devices.

Voicemail comparison

Setup and access your voicemail

If you choose not to set up a personalized greeting, callers will hear a standard automated message: "I'm sorry, but the person you are trying to reach does not have a voicemail box set up."

Don’t want to set up your voicemail? You don’t have to! Callers will hear an automated voicemail message if you don’t want to personalize your mailbox greeting:
“I'm sorry, but the person you are trying to reach does not have a voicemail box set up.”

Members can access voicemail from another phone by following these steps:

How to Save Your Voicemails

Your voicemails are stored in the cloud, meaning your inbox contents will safely transfer if you switch devices while remaining a Visible member. However, we highly recommend saving important messages locally, as changes to your service, carrier switches, or device repairs can result in lost messages.

Use the steps below to save your voicemail messages:

Using your Voicemail

Use the following keypad shortcuts to manage your voicemail messages while calling into your mailbox:

How to Change Voicemail Password on Your Device

To change the VM password (also called PIN or passcode) on Apple:

To change the VM password on Android:

Troubleshooting your voicemail

If your device is asking for a mailbox number, or if it says your voicemail is full even after you have deleted all your messages, we can help reset it. Be sure to save any important voicemails before following these steps.

WiFi Calling

WiFi calling is a free feature that comes with all plans. This feature allows you to make calls using a WiFi connection instead of from a cell tower.

Turning on WiFi Calling can help with signal issues when you’re in:

• A building that blocks the signal
• An area with little to no cellular coverage
• No coverage traveling outside of the US

In order to use WiFi Calling you must have access to a strong WiFi signal.

Making a WiFi call is no different than making a normal wireless call. You just have to enable WiFi Calling on your device and be connected to a WiFi network. 

• You'll know you're connected to WiFi because your device will provide an indicator
• Look in the top left hand corner of your screen, directly next to where it says your carrier’s name – it will say WiFi, or the icon will appear.

Here are some steps you can take to enable WiFi Calling:

Troubleshooting WiFi Calling

If you aren’t able to make or receive WiFi calls, there could be a few things going on:

• You don't have the latest software version for your device
  • iOS device
  • Samsung device
  • Google device
• You don't have access to a WiFi network or you aren’t properly logged in to a WiFi connection.
• WiFi Calling isn't turned on in your Settings. See the section above to learn how to turn WiFi Calling on
• Your emergency address isn't updated
• You're not using a device that supports WiFi calling on the Visible Network
• Traveling internationally – 
  • WiFi Calling must be activated prior to leaving the US.
  • Make sure that Visible line is turned on and is set as a default SIM for Voice when using WiFi Calling.
  • If you purchased a SIM from a local provider, make sure you switch back to Visible when you want to use Wi-Fi Calling

WiFi Calling Terms and Conditions

WiFi Calling allows you to make and receive calls over a WiFi connection. To use WiFi Calling, you must first activate HD Voice on your smartphone, followed by accepting these Terms and Conditions and entering the U.S. address where you want emergency service sent if you call 911. It is very important that you update your 911 address (which can be done at any time through your device settings) whenever you change your location, since this is the location that will be given to emergency services when you dial 911. You must also have access to the Internet through your device's WiFi connection. If you lose your WiFi connection while on a call, your call may drop. You can disable WiFi Calling by going to Settings and toggling it off.

Any WiFi call made to a U.S. number will be treated as a domestic call, no matter where the call originates. Any WiFi call made to a non-U.S. number will be treated as an international call. Please refer to your service description or FAQs for more information on the use of the WiFi Calling service, including any applicable charges.

Wireless Emergency Alerts (WEA)

There are three versions of WEA, and each has different capabilities. The Wireless Emergency Alert standard installed on any device varies. Some devices are not capable of receiving these notifications at all.

For more information on Wireless Emergency Alerts, including but not limited to which devices have WEA capabilities, see our Legal Disclosures page. Please check your manufacturer’s website for individual WEA version information installed on your device.