We collect information when you visit our websites, use our apps, contact us, and when you subscribe to and use our wireless service.
We collect information you provide directly to us. This includes personal information (such as your name, email address, phone number, postal address, Social Security number, and date of birth), a username and password, payment information, and communications you send to us.
We collect information when you use our service. This includes information about the calls you make and receive, text messages you send and receive, websites you visit, mobile applications you use, and wireless network and device information, including location, Internet protocol (IP) address and connection speed, mobile telephone number, device and advertising identifiers, browser type, and operating system. Some Visible devices include Verizon-provided system applications that collect information about network and device conditions, which is used to secure and improve our network and services.
We also collect information when you visit our sites and use our apps, including through cookies and similar technology. This includes your IP address, mobile number, device and advertising identifiers; browser and platform type, operating system, connection speed and other attributes; pages that you visit before and after visiting our sites; the date and time of your visit; information about the links you click and pages you view within the sites; and screen records.
We collect info when you contact us. When you contact us or we contact you, we may monitor or record that communication for quality assurance, training and security purposes.
We collect information about you from others. We may obtain information about you from other sources, including from companies that collect consumer information such as demographic and interest data. In addition, if you access third-party services, such as Facebook, Google, or Twitter, from our sites or apps, to log into our sites or apps, or to share information about your experience, we may collect information from these third-party services.
We use the information we collect to deliver service, to market to you, and for other business purposes.
We share information about you with vendors and partners who do work on our behalf and for other business purposes. We may also share certain information about you with affiliates for marketing.
If you access third-party services, such as Facebook, Google, or Twitter, through our sites or apps, to log in or to share information about your experience with others, these third-party services may be able to collect information about you and they may notify your connections on the third-party services about your use of the site or app, in accordance with their own privacy policies.
We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.
You have choices about certain ways we use and share information about you.
Customer Proprietary Network Information. Visible customers may choose to limit the use and sharing of Customer Propriety Network Information (or “CPNI”) among Visible’s affiliates, which includes the Verizon family of companies, for the purpose of marketing communications-related services that are different from those you currently have. CPNI is information that relates to the type, quantity, destination, technical configuration, location, amount of use and related billing information of your telecommunications or interconnected Voice over Internet Protocol (VoIP) services. Federal law governs our use and sharing of CPNI. Notice about Visible’s use and sharing of CPNI and the choices you have may be provided in your monthly statement or in other ways. To opt out, log in to your account and go to “Privacy” in your Account in the Visible app or online at www.visible.com/account/privacy.
Marketing. You have choices about receiving marketing from Visible. If you would like to be removed from Visible’s email marketing list, you can opt-out by following the unsubscribe instructions, usually found at the bottom of the emails.
Cookies. You may be able to refuse or disable cookies by adjusting your web browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). If you choose to refuse, disable, or delete these technologies, some of the functionality of our apps or sites may no longer be available to you.
Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit "do-not-track" signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
We are required to disclose information, upon request, to our California customers and to allow California residents under age 18 who are registered users to request removal of information they have publicly posted.
A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes. Please note that under California law, businesses are only required to respond to a customer request once during any calendar year.
A business subject to California Business and Professions Code Section 22581 must allow California residents under age 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances. You can contact us by email at firstname.lastname@example.org.
Nevada customers can opt out of the potential future sale of their personal information
Visible doesn’t sell personal information today and we don’t have plans to start. However, Nevada customers can opt out now should we ever change our practices and offer information for sale in the future.
Nevada law defines “sale” as the exchange of certain customer information for money, where the recipient also intends to sell that information. Customer information includes name, address, phone number, SSN, or any identifier that can be used to contact you electronically.
To opt out of the potential future sale of your personal information, send an email to email@example.com.
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