Effective Date: December 23, 2019
I. COLLECTION OF INFORMATION
We collect information when you visit our websites, use our apps, contact us, and when you subscribe to and use our wireless service.
We collect information you provide directly to us. This includes personal information (such as your name, email address, phone number, postal address, Social Security number, and date of birth), a username and password, payment information, and communications you send to us.
We collect information when you use our service. This includes information about the calls you make and receive, text messages you send and receive, websites you visit, mobile applications you use, and wireless network and device information, including location, Internet protocol (IP) address and connection speed, mobile telephone number, device and advertising identifiers, browser type, and operating system. Some Visible devices include Verizon-provided system applications that collect information about network and device conditions, which is used to secure and improve our network and services.
We also collect information when you visit our sites and use our apps, including through cookies and similar technology. This includes your IP address, mobile number, device and advertising identifiers; browser and platform type, operating system, connection speed and other attributes; pages that you visit before and after visiting our sites; the date and time of your visit; information about the links you click and pages you view within the sites and screen records.
We also allow advertising companies to collect information about your activity on our websites and in our app, for example through cookies, mobile ad identifiers, pixels, web beacons and social network plugins, to help us provide more relevant Visible advertisements on our website and on others’ sites and apps.
We collect info when you contact us. When you contact us or we contact you, we may monitor or record that communication for quality assurance, training and security purposes.
We collect information about you from others. We may obtain information about you from other sources, including from companies that collect consumer information such as demographic and interest data. In addition, if you access third-party services, such as Facebook, Google, or Twitter, from our sites or apps, to log into our sites or apps, or to share information about your experience, we may collect information from these third-party services.
II. USE OF INFORMATION
We use the information we collect to deliver service, to market to you, and for other business purposes.
- We use the information we collect to:
- Fulfill your requests for products, services, information and customer support;
- Determine products and services that may interest you and market them to you;
- Analyze the use of the sites, apps, and service for our purposes, such as product and service enhancements;
- Research and develop new products and services;
- Authenticate you;
- Customize the content you see when you use our sites and apps;
- Secure and improve our network and services;
- For any other purposes disclosed to you at the time we collect your information or with your consent.
III. DISCLOSURE OF INFORMATION
We share information about you with vendors and partners who do work on our behalf and for other business purposes. We may also share certain information about you with affiliates for marketing.
- Authorized service providers and partners. We share your information with service providers and partners that help us with a variety of things, including development and delivery of our sites, apps and service. This includes services provided by others to help us with analytics which may include storing and accessing cookies and other information on your computer or wireless device.
- Affiliates. We share customer information with our affiliates, including the Verizon and Verizon Media family of companies, for a variety of purposes, including, for example, providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of certain types of customer information, known as Customer Proprietary Network Information, or CPNI, within the Verizon family of companies for marketing services to you that are different from your current Visible services. See “Your Choices,” below.
- Business transfers. We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
- Legal purposes. We may disclose information (1) to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries and in emergencies such as those involving the danger of death or serious injury to any person; (2) to advance, protect or defend the rights, interests, property, safety, and security of Visible, our affiliates, users, or the public; (3) to identify, protect against, and address unauthorized or unlawful use of our sites, apps or service, or our network; and (4) to outside auditors and regulators.
- Collections. We may disclose information to collection agencies to obtain payment for Visible-billed products and services.
- Aggregated and De-identified Information. We may aggregate or otherwise de-identify information and use it for our own purposes or share it with third parties for their own purposes.
- With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access third-party services, such as Facebook, Google, or Twitter, through our sites or apps, to log in or to share information about your experience with others, these third-party services may be able to collect information about you and they may notify your connections on the third-party services about your use of the site or app, in accordance with their own privacy policies.
We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.
V. YOUR CHOICES
You have choices about certain ways we use and share information about you.
Customer Proprietary Network Information. Visible customers may choose to limit the use and sharing of Customer Propriety Network Information (or “CPNI”) among Visible’s affiliates, which includes the Verizon family of companies, for the purpose of marketing communications-related services that are different from those you currently have. CPNI is information that relates to the type, quantity, destination, technical configuration, location, amount of use and related billing information of your telecommunications or interconnected Voice over Internet Protocol (VoIP) services. Federal law governs our use and sharing of CPNI. Notice about Visible’s use and sharing of CPNI and the choices you have may be provided in your monthly statement or in other ways. To opt out, log in to your account and go to “Privacy” in your Account in the Visible app or online at www.visible.com/account/privacy.
Marketing. You have choices about receiving marketing from Visible. If you would like to be removed from Visible’s email marketing list, you can opt-out by following the unsubscribe instructions, usually found at the bottom of the emails.
Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit "do-not-track" signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
VI. INTERNATIONAL USERS
VIII. STILL HAVE QUESTIONS?
© 2019 Visible Service LLC
California Consumer Privacy Act
The California Consumer Privacy Act, or CCPA, gives California residents the right to know what information is collected about them and the right to access and delete that information within certain limitations. They also have the right to tell companies not to sell personal information about them. Consumers may not be discriminated against for invoking these rights.
Your Right to Know
Your Rights to Access
Your Right to Delete
Requests that Visible delete your personal information are subject to exemptions under the CCPA. We will retain certain information required for security, legal, or other business or commercial purposes in accordance with our records retention policies and securely delete it at the end of the retention period.
Your Right to Say “Do Not Sell”
The CCPA gives California residents the right to say no to the sale of personal information.
We do not sell your personal information, as that term is defined based on our understanding of the CCPA and its implementing regulations. Specifically, we do not sell information that directly identifies you such as your name, telephone number, mailing address or email address, except as required by law. We also do not provide customer personal information to third parties for monetary or other valuable consideration.
We share certain information with third parties doing work on our behalf for business purposes we describe above.
Your Right to Not Be Discriminated Against
If you exercise any of the rights described here, we do not and will not discriminate against you by denying goods or services, charging different prices or rates for goods or services, or providing you a different level or quality of goods and services. You also have the right to receive information about the financial incentives that we offer to you (if any).
Where to Exercise Your Rights
If you or your authorized agent would like to exercise your right to access or delete data, you may:
You will be required to verify your identity before we fulfill your request.
If you have questions about your rights under CCPA, email us at firstname.lastname@example.org
Other California Privacy Rights
California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.
California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Nevada customers can opt out of the potential future sale of their personal information. Visible doesn’t sell personal information today and we don’t have plans to start. However, Nevada customers can opt out now should we ever change our practices and offer information for sale in the future. Nevada law defines “sale” as the exchange of certain customer information for money, where the recipient also intends to sell that information. Customer information includes name, address, phone number, SSN, or any identifier that can be used to contact you electronically. To opt out of the potential future sale of your personal information, send an email to email@example.com.