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Welcome to Product Support page!
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Before you call Visible Support, please make note of:
- Your Site Name and location - this is a the name of your company and/or division of your company and its location where the product support was purchased.
- Product name
- Product version
- Hardware type
- Operating system and version
- Any relevant log information
- Exact error messages, if any
- Whether or not the problem is reproducible
 Here, you can get help for:
You can also check out other resources.
Get Technical Support for Razor®
To receive technical support for Razor, contact Visible's office in Oneida, NY between 8am and 5pm Eastern Time:
Technical support is available during a 30-day evaluation of Razor. Support can be extended with the acquisition of a maintenance agreement. Contact the Razor sales team to discuss maintenance agreements at razor_sales@visible.com or (315) 363-8000.
Get Technical Support for Visible Advantage, Visible Analyst, and Visible Developer
To receive technical support for Visible Analyst, Visible Developer or Visible Advantage, contact Visible's office in Framingham, MA between 9am and 6pm Eastern Time:
Technical Support is available to customers who have purchased a Maintenance Plus Subscription and is based on the product serial number acquired at purchase. Technical Support is also available to customers who have recently purchased one or more of our products and are entitled to 30 days of free support from the date of their first technical support contact. Limited Technical Support is also available to prospective users who have downloaded a demonstration or trial version of any of our products.
Maintenance Plus is renewable on an annual basis and provides subscribers with free technical support, access to product updates and beta releases (via a password-protected area on this web site), and Visible's full credit trade-up guarantee -- if you ever want to trade-up to any of Visible's more expensive products we'll give you full credit for your current product against the new product purchase.
For details about Maintenance Plus for all Visible products (except Razor), contact Visible's sales office in Framingham, MA:
- Phone: (800) 6VISIBLE or (781) 778-0200
- Fax: (508) 628-1515
- E-mail: sales@visible.com
Other Resources
CM Crossroad's Razor User Forum - Our preferred discussion site populated by Razor users and moderated by Razor staff.
Razor Yahoo Discussion Group - A discussion group on Razor hosted by Razor Administartors.
CM Today - These folks have a great online CM discussion group called cmtalk.
comp.software.config-mgmt - An informative online CM group.
Ovum - This site provides independent research on CM tools.
Visible Analyst Discussion Group - A free and open forum hosted by InfoAdvisors for users of Visible Analyst, Visible Advantage, and Visible Developer to exchange ideas.
dm-discuss - "A moderated discussion list for anyone interested in Data Management issues."
VB Wire - "Visual Basic News & Information Source"
VB Tech Target - "VB Specific Search Engine by TechTarget"
VB Design Team - "VB Design Team, for VB Programmers"
VB Accelerator - "The Site for Advanced Visual Basic Source Code"
VB Square - "The Key to your VB Success!"
Free VB Code - "Free, High-Quality Visual Basic Samples and Code"
Planet Source Code - "Largest Public Programmer database on Internet"
Code Guru - "CodeGuru site for Visual Basic"
CompInfo - "The top one-stop reference resource for corporate IT, computers and communications" |
