Products Solutions Services Events & News Company
TRY IT NOW !
 
Printable Information
Product Data Sheets
Strategy Briefings
Success Stories
Documentation
Return on Investment
Product Information
Product Overview
Architecture
Why Developer?
ASP Code Pattern
Features
Testimonials
Pricing
Support
System Requirements
Capabilities Matrix
Product Evaluation
Product Online Demo
Demo Download
Webinars
Purchase
Reviews and News
Newsletter Library
News
Other Helpful Information
Training
FAQ's
Community Forum
Feedback

Premier Support Services Plans

Visible Systems Premier Support Services Plans for Visible Developer are monthly retainer-based plans that allocate Visible Systems personnel to client accounts for dedicated services. Under these plans customers may acquire blocks of premier support time on a monthly basis. Currently Visible Systems offers two varieties of Premier support services Premier Product Support and Premier Services Support.

Premier Product Support:

Premier Product Support (PPS) is offered in time blocks of 150 Hours (25 hours per month for six months) and encompasses the following services:

•  Problem resolution: Problem resolution service consists of development effort devoted to exclusive resolution of Visible Developer issues identified by the customer.

•  Enhancement request implementation. Enhancement request implementation service consists of development efforts devoted to the exclusive implementation of customer enhancement requests to Visible Developer.

PPS is offered at hourly rates of $100 per hour.

Premier Services Support:

Premier Services Support (PSS) is offered in time blocks of 1000 hours (approximately 167 hours per month) and offers two capability sets - Visible Developer Mentoring Services and Visible Developer General Services.

  • Visible Developer Mentoring services consists of code reviews, best practices audits, and best practices mentoring - which is discrete from training and is typically performed in one-on-one or one-on-small group sessions.
  • Visible Developer General Services includes: enhancement specification and definition, first line technical support, programming services as necessary, and enhancement testing.

PSS is offered at hourly rates of $78 per hour.

Premier Support Agreement: For more specific information on how you can customize a premier support agreement for your company please contact John Nash at john.nash@visible.com.

Milimax Web Solutions
© Copyright 2014, Visible Systems Corporation. All rights reserved. - | Legal | Home | Contacts |
Home Help Sitemap Home