Visible Systems Premier Support Services Plans
for Visible Developer are monthly retainer-based
plans that allocate Visible Systems personnel to
client accounts for dedicated services. Under these
plans customers may acquire blocks of premier support
time on a monthly basis. Currently Visible Systems
offers two varieties of Premier support services
– Premier Product Support and Premier Services Support.
Premier Product Support:
Premier Product Support (PPS) is offered in time
blocks of 150 Hours (25 hours per month for six
months) and encompasses the following services:
Problem resolution: Problem resolution
service consists of development effort devoted
to exclusive resolution of Visible Developer issues
identified by the customer.
Enhancement request implementation.
Enhancement request implementation service consists
of development efforts devoted to the exclusive
implementation of customer enhancement requests
to Visible Developer.
PPS is offered at hourly rates of $100 per hour.
Premier Services Support:
Premier Services Support (PSS) is offered in time
blocks of 1000 hours (approximately 167 hours per
month) and offers two capability sets - Visible
Developer Mentoring Services and Visible Developer
- Visible Developer Mentoring services consists
of code reviews, best practices audits, and best
practices mentoring - which is discrete from training
and is typically performed in one-on-one or one-on-small
- Visible Developer General Services includes:
enhancement specification and definition, first
line technical support, programming services as
necessary, and enhancement testing.
PSS is offered at hourly rates of $78 per hour.
Premier Support Agreement: For
more specific information on how you can customize
a premier support agreement for your company please
contact John Nash at firstname.lastname@example.org.